Susan Steinbrecher

Susan Steinbrecher

Leadership Consultant and Author
Susan Steinbrecher is CEO of Steinbrecher and Associates in Hurst, Texas, and serves as a management consultant, executive coach, licensed mediator, speaker and leadership advisor. She is the co-author of Heart-Centered Leadership: Lead Well, Live Well and wrote KENSHO: A Modern Awakening.
4 Steps to Win Back an Unhappy Customer
Customer Service

4 Steps to Win Back an Unhappy Customer

It doesn't matter if the customer isn't right, you have to make them feel like they are.
7 Simple Ways to Make Your Workday Calmer and More Productive
Productivity

7 Simple Ways to Make Your Workday Calmer and More Productive

Sometimes the most important thing in the whole day is the rest we take between two deep breaths.
35 Masterful Quotes to Inspire Healthier Workplace Relationships
Conflict

35 Masterful Quotes to Inspire Healthier Workplace Relationships

Conflict in your workplace? Handle it using negotiation skills, patience and a healthy dose of emotional intelligence.
'Dancing Barista' Demonstrates the Rewards of Heart-Centered Leadership
Leadership

'Dancing Barista' Demonstrates the Rewards of Heart-Centered Leadership

The manager of a Toronto Starbucks hired an autistic teen and helped him succeed. They are now the two most famous Starbucks employees in the world.
6 Habits To Improve Your Memory and Boost Your Brain Health
brain exercises

6 Habits To Improve Your Memory and Boost Your Brain Health

It's never been more important to build up your 'cognitive reserve.'
The Vision Board Is Your Internal GPS System to Realizing Your Dreams
Self Improvement

The Vision Board Is Your Internal GPS System to Realizing Your Dreams

Practice daily visualization to shape your destiny by re-aligning your intentions and focus.
Breaking Bad ... Habits: Beliefs That Stifle Personal Growth
Self Improvement

Breaking Bad ... Habits: Beliefs That Stifle Personal Growth

Believe it. There's actually a type of breakup that's good for you.
3 Steps to Tame Merger Meltdown
Mergers and Acquisitions

3 Steps to Tame Merger Meltdown

Did you know that your employees' physical and emotional health could suffer?
Develop These 5 Skills to Become a Tremendous Leader
Leadership

Develop These 5 Skills to Become a Tremendous Leader

Are you executive material?
5 Books That Will Help You Transform How You Do Business
Books

5 Books That Will Help You Transform How You Do Business

Turn over some new leaves. Learn from some entrepreneurial experts to up your game.
Ditch These 4 Bad Habits to Free a Closed Mind
Leadership

Ditch These 4 Bad Habits to Free a Closed Mind

Do you often assume there's a need to take sides? Rid yourself of the propensity for making snap judgments and instead try to understand the players on both sides.
Leadership

5 Golden Pieces of Leadership Advice for Young Entrepreneurs

How does a new boss learn to step ahead boldly without becoming burdened by the fear of making a mistake? Read some lessons from a former general manager at age 24.
Ask Your Employees These 4 Simple Questions to Elicit Productive Feedback
Employee Feedback

Ask Your Employees These 4 Simple Questions to Elicit Productive Feedback

To improve employee engagement and make positive changes in the workplace, leaders should be asking employees for their honest opinion about what is working -- or not working -- in the organization.
Inspire Wellness in Your Workplace, and Watch Productivity Soar
Leadership

Inspire Wellness in Your Workplace, and Watch Productivity Soar

A healthy boss sets the right example for employees. But leaders are more susceptible to health issues.
Taming Your Inner Control Freak
Leadership

Taming Your Inner Control Freak

When everything is spinning out of control, letting go is more necessary than ever.