OWNING AN INXPRESS GLOBAL SHIPPING FRANCHISE ALLOWS SALES PROS TO BUILD A CUSTOMER BASE THAT GENERATES RECURRING INCOME
FRANCHISEES SECURE CLIENTS, NEVER TOUCH PACKAGES, AND RECEIVE ONGOING COMMISSIONS FROM SHIPPING REVENUE
InXpress is a global shipping franchise that helps get the same prices and customer support for small and mid-sized businesses that carriers typically reserve for Fortune 1000 companies. We earn the discounts and increased service through cooperative buying that bundles the revenues of these small businesses together.
We have more than 350 franchisees worldwide in 14 countries, with more than 100 in the United States and Canada. Franchisees don’t handle boxes or load trucks. They act as consultants or specialists. Here’s how it works:
National and global shipping companies (like DHL) focus a lot of their efforts on supporting large national and global Fortune 1000 companies. Like any smart business, they offer the best deals and best service to customers who provide them substantial recurring revenue. Small and mid-sized businesses don’t buy enough services to command significant price breaks or personalized attention. Yet they have the same needs.
InXpress changes this equation. We operate as a buying group to bundle the collective purchasing power of thousands of small and medium-sized business. We then guarantee carriers tens of millions of dollars in business each year and negotiate strong discounts as a result — lower than any single small or mid-sized business could negotiate on its own. In fact, InXpress is the #1 reseller of DHL services in the world.
Day in the life of an InXpress franchisee
Franchisees call on small and mid-sized businesses, through door knocking or cold calling, to learn what they’re paying currently in shipping costs, and offer real and measurable savings to these businesses. In addition, franchisees and InXpress take on some of the customer service responsibilities, but none of the heavy lifting. Clients start saving immediately, and franchisees generate revenue on each shipment.
Businesses typically agree to use InXpress on a trial basis. After a positive experience, these companies bring all their shipping business to the InXpress franchisee. This ongoing business relationship provides a valuable ongoing revenue stream to the franchisee. The franchisee continues to touch base with existing customers while reaching out to new prospects and increasing their client roster — and revenue potential — over time.
Our value is easy to demonstrate: lower shipping costs and increased service and communication.
Size of the industry
The global freight market is $700 billion in the U.S., and it’s expected to grow to $1.3 trillion by 2023, according to research from the U.S. Department of Transportation and Research and Innovative Technology. Fortune 1000 companies have resources to hire logistics experts — but what about the nearly 5 million companies that have a smaller payroll and are less experienced, but that cumulatively represent a huge piece of the shipping market? This largely overlooked market of small to medium sized businesses is the core target for InXpress franchisees.
Global shipping generates hundreds of billions of dollars in annual sales. It makes global commerce possible. As long as companies are manufacturing, buying and selling goods around the world, the shipping and freight industry will continue to grow and create massive opportunities for InXpress franchisees.
A simple, powerful business model
When you’re thinking of starting your own business, would you rather:
A) Invest in a franchise that has a lot of moving parts, a large number of employees to manage, high fixed costs and an inventory that has to be financed, or
B) Invest in a simple business with low overhead, no employees to start and no inventory you have to buy, yet still offers high margins, repeat customers and strong recurring revenue?
Franchisees handle client sales and some customer service. The carriers handle the complex part, which is getting packages and products from point A to point B.
An easy value proposition for customers
Several franchisees have told us that before they started working with InXpress, the opportunity didn’t look real. A low startup cost, home-based business with high revenue potential? That sounds like some of the emails that get directed straight to the spam folder.
That’s why we’d like to introduce you to Cathy Battreall, one of our franchisees. She lives in Jacksonville, Florida, where she has built the most successful InXpress location in the United States, despite living in a city without a major shipping hub or a first-tier international airport. She developed a passion and a knack for discussing inbound and outbound shipping needs with nearby small and medium-sized businesses.
InXpress franchise owners use their sales and people skills to sign customers with InXpress and find solutions to fulfill all their shipping needs. All the complexities of shipping lie with the actual carrier; the InXpress shipping franchise merely provides the access and the discounts that come from group buying power. InXpress franchisees find the customers; the carriers and shippers literally do all the heavy lifting. And the franchisor handles all the customer billing and collections to free up franchisees’ time to focus on selling to more businesses.
“What we’re good at is helping the customer save money,” says CEO Dustin Hansen, who was originally an InXpress franchisee himself, like most of our executive board. “A common misconception is that the franchisees are actually involved in the shipping. Our franchises never touch the boxes. We’re simply there to provide access to the customers and help them save money. And we provide that one-on-one customer service that the big carriers don’t offer.”
Aside from being a price leader, we create high customer loyalty through simple calls and visits. Instead of talking to a call center 7,000 miles away, customers call you when they have a question. What does this mean to a customer?
- Real cost savings
- No 800 numbers without live help
- No messing around with low-level service reps who are trained to say, “I hear your frustration” but don’t have the knowledge or authority to do anything about it
- Speedy answers
- Knowledgeable service
- Real problem-solving
It means customers turn to you for professional guidance, and they build a trusted relationship with you. This reduces customer frustration and increases retention, which helps franchisees keep customers for a long time. Customer loyalty provides a base of recurring revenue that franchisees expand by adding new customers.
The successful InXpress franchisee possesses a high level of determination, is highly trainable, and has a lot of self-confidence. They do not need shipping industry experience, which can be gained through our comprehensive training program. Ultimately, our franchisees enjoy networking and building relationships, have hustle and sales experience or an aptitude and desire to run a sales business. They also have $65,000 in funds for the upfront fees, or $25,000 in capital along with the ability to secure funding for the remainder of the initial investment cost.