Ending Soon! Save 33% on All Access

Four Benefits Of Outsourcing Your PRO Services In Dubai As a Dubai-based 'trep, should you (or someone already within your organization) take care of processing official paperwork, or should you outsource PRO services?

By Abir Moussa

Opinions expressed by Entrepreneur contributors are their own.

You're reading Entrepreneur Middle East, an international franchise of Entrepreneur Media.


The entrepreneurial spirit is alive and kicking in Dubai. Last year, there were nearly a quarter of a million business registration and licensing transactions– up 4.6% on the previous year. Dubai's business landscape is competitive, diverse, and full of opportunities. But from a legal point of view, it's also full of bureaucracy, regulations, and obligations on the part of you as a business owner.

Enter: the Government Liaison Officer. Known as a PRO in Dubai, this is a requirement for every company. It's the person responsible for processing official paperwork– visa applications and renewals, company licenses, labor cards, and so on.

But here's a question that may come to your mind as a business owner: should you (or someone already within your organization) take care of this, or should you outsource PRO services?

Here are four reasons why outsourcing is the best option.

1. Outsourcing PRO services saves you time
It's useful to compare building your business to building a house. If you decided to build your own home, you might get a project manager in, or you could do it yourself. If you take the reins personally, you'll need to deal with budgets, schedules, multiple tradespeople, and prioritizing jobs.

It may be that as a professional you're used to dealing with that kind of project management, but there's a difference between getting things done and getting things legal. Beneath the practicalities there's a whole other level of administration– planning permission, liaising with government inspectors, consultation periods, and dealing with lawyers when things go wrong.

It's the same with a business, and that's where PRO services come in.

A dedicated business services provider can cover the back and forth on a whole range of issues for you. Visas, yes, but they can also help with setting up your company, or additional branches in the first place, and they can take care of approval and renewal of trade licenses too.

They can help you with practicalities like opening corporate bank accounts, and getting legal documents notarized, and they can also assist you with the legalities surrounding trademarks and copyright as well.

Related: The Do's And Don't's Of Doing Business In Dubai

2. Outsourcing PRO services adds experience to your business
Saving time isn't just a matter of delegation and hoping for the best. By getting professional PRO services from experts, you're essentially buying in their experience as well. Navigating Dubai's legal processes can be time-consuming, but there's no real reason why you can't do any of it yourself.

What it comes down to is whether it makes sense to spend the time trying to understand the processes, and then carry them out– or whether to hire professionals who already know the ropes, and can get started immediately.

Having outsourced PRO services on all of your paperwork and government administration can save you hours of time of going back and forth on what's needed. Having been through those processes successfully time and again means they'll know how to get results fast.

3. Outsourcing PRO services saves you money
There are two parts to this. First, removing yourself from lengthy waits and complex legal processes hands back valuable business hours that you would have otherwise lost. But it can also help you to avoid falling foul of obligations and requirements.

For example, in January this year, the UAE cabinet approved a list of penalties imposed on businesses for violations of tax laws. Among them are running a business without a license (AED5,000), failing to renew your license (AED250), and a heftier AED 20,000 for submitting false information to the Department of Economic Development. It's not like you're deliberately committing any of those offences, but as a busy and stretched professional, it's easy to miss something that ends up having severe consequences.

As a business owner and operator, it's a good idea to keep a clean record with the Dubai authorities. Delays in responding to deadlines or requests, or failing to meet them completely can negatively impact your business records. Failing to renew your license could see your company blacklisted, which could mean cancellation of your employees' visas and sponsorships, and even the annulment of your own residence visa. In short, dedicated PRO services removes this worry.

4. Outsourcing PRO services removes hassle
PRO services can sweep away other aggravations by providing something akin to a concierge service. This means they take responsibility for picking up documents, clearing them with governmental departments, and then delivering them back to you. They will keep you updated on the progress of everything they take care of and they retain a record of your company's documentation, along with receipts and copies of government charges, expenses and any supporting documents.

It's good to know that your company dealings are both transparent and ready to respond to any future requests and obligations. With that in mind, PRO services will also ensure you are kept informed about changes to the law and any alterations in your own responsibilities as times moves on.

Related: The Top Five Challenges Of Doing Business In Dubai

In the end, outsourcing PRO means more focus on your business
While there's nothing in the business owner's rulebook against tackling everything yourself, spreading yourself too thin isn't a smart move. After all, your primary focus is building and growing the business. Outsourcing PRO services to experienced professionals allows you to effectively compartmentalize a whole swathe of time-consuming and intricate processes. It's about having the reassurance that as you build your business, you're doing so on a sound legal footing.

In the same way that you could do your own accounts, but an accountant would do them more effectively, PRO services exist to alleviate the responsibility of hitting deadlines and preparing a paper trail. They untie the red tape from your hands and allow you to get on with running your business.

Related: Embracing Co-Working: Say Goodbye To Renting An Office In The UAE

Abir Moussa

Managing Director, One Business Centre

Abir Moussa is the Managing Director of One Business Centre. Responsible for driving the growth of the business in new key markets, Abir has over 15 years of experience in the serviced office and business services field. She is a proven team leader and has facilitated rapid business growth in every role she has held. Prior to joining OBC, Abir held several director-level roles throughout the UAE, including at Servcorp where she was recognized as the top sales person globally. Abir is highly qualified, holding a bachelor’s degree in Business Administration and Management, and an MBA, both from the Lebanese American University
Side Hustle

The Side Hustle He Started at Age 15 Led to a $4 Billion Boon for Small Businesses: 'They Would Take a Chance on Me With Their Hard-Earned Money'

Nic Beique asked his local barber, gym and more if they'd like him to build a website for their businesses.

Business Ideas

63 Small Business Ideas to Start in 2024

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2024.

Science & Technology

Your Face is Data — and Scammers Are Using it for Fraud. Here are 5 Tips When Using Identity Verification

In today's crowded identity verification market, selecting the most suitable option can be daunting. There are simply too many solutions to be considered and tested out. This article highlights the key criteria to pay close attention to when deciding.


Crypto Czar: Velas Co-Founder Alex Alexandrov Is All About Being Ahead Of The Curve

Alex Alexandrov, co-founder of Velas, on how it's time for entrepreneurs (and the industry) to leverage the cryptocurrency wave.

News and Trends

UAE-Based Param Labs Secures US$7 Million In A Funding Round Led By Animoca Brands, With Support From Delphi Ventures, Mechanism Capital, And Others

Strategic investments were made by Animoca Brands co-founder Yat Siu and FaZe Clan co-founder Richard "FaZe Banks" Bengtson as well.


16 Tips for Living a Happy Life Starting Right Now

Gratitude, a generous spirit and goals to work toward are the foundation of lifelong happiness. It's all within reach.