For Subscribers

Ban.do Founder Jen Gotch Opened Up About Her Mental Health and Inspired a Valuable Change at Her Brand 'We've got more to offer than just cute cups,' she says about being focused on products that promote personal betterment.

By Stephanie Schomer

This story appears in the November 2018 issue of Entrepreneur. Subscribe »

Ban.do

Jen Gotch was diagnosed with depression when she was 23, and she's always been open about it. "I never felt a stigma and didn't keep it private," says Gotch, now 47. "There was just no social media, so I didn't have a platform." Two years ago, that changed: Following a divorce, Gotch started talking about her feelings and struggles -- sometimes to the point of tears -- on Instagram. She didn't think she was doing anything special; it was just a cathartic activity. But it proved powerful for her audience, too -- and her follower count grew to more than 200,000.

Related: The Best Place to Support Mental Health? The Workplace.

Gotch was happy to play the role of accidental advocate, knowing that so many people (and especially other entrepreneurs) suffered the way she did. And earlier this year, she decided to spread the message even further -- by folding it into her company's product offering, releasing a line of necklaces that read "Depression," "Anxiety" and "Bipolar."

Ban.do is known for fun -- it's an online retailer whose products are often bright, sparkly, pink and designed to brighten your day. So when the necklaces debuted, some customers were thrown. "A lot of it was my mistake, not understanding that people who follow the brand don't necessarily follow me," Gotch says. "People thought we were glamorizing mental health issues for profit, even though 100 percent of net proceeds benefit the nonprofit Bring Change to Mind. There just should have been more forethought on my part."

Related: How I Put My Mental Health First (and How You Can Too)

Still, most of the feedback was positive -- each iteration of the necklaces sold out in minutes, and customers started sharing their own mental health stories on social media. It led the company to launch a "feel better" vertical on its website, asking the Ban.do community to send their personal stories to Gotch. In a single day, she received more than 200 emails. "It was like the universe was telling me to wake up and pay attention," she says. "This kind of engagement is different. It just doesn't happen."

The response to the necklaces -- good, bad and confused -- has inspired change within the offices of Ban.do. In addition to teaching Gotch that she needs to clear up her messaging, it also proved that Ban.do can stand for more than fun. "We're charting a new course," she says. The mental health necklaces will stick around, and she's taking a hard look at product moving forward to make sure the brand is three-dimensional.

Related: Managing Your Mental Health as an Entrepreneur

"We've always been about personal betterment and have looked at everything through that lens, but it's become a little diluted," she admits. "We're just like, Here! Fun! Color! And I don't want to do that anymore. We've got a lot more to offer than just cute cups."

To read more from our list of 2018's Most Daring Entrepreneurs, click here.

Stephanie Schomer

Entrepreneur Staff

Deputy Editor

Stephanie Schomer is Entrepreneur magazine's deputy editor. She previously worked at Entertainment WeeklyArchitectural Digest and Fast Company. Follow her on Twitter @stephschomer.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Side Hustle

How to Build Endless Passive Income With This Simple Online Hustle

Autopilot stores aren't just income streams. They are passports to freedom, flexibility and finally working and living on your own terms.

Business News

ChatGPT's New Update Can Create PowerPoint Presentations and Excel Spreadsheets for You

The new AI agent can generate Google Sheets and slide decks, making it a powerful new office tool.

Business Ideas

70 Small Business Ideas to Start in 2025

We put together a list of the best, most profitable small business ideas for entrepreneurs to pursue in 2025.

Side Hustle

This 29-Year-Old's Side Hustle Brought People 'to the Dark Green Side.' It Made $10,000 Within 2 Days and Sees 6 Figures a Month.

Nikki Seaman began work on her business when the pandemic led to grocery store shutdowns.

Health & Wellness

This Is the Newest Real Estate Trend You Can't Miss — and It's Worth $438 Billion

A rapidly emerging new trend is sweeping the global real estate sector, powered by humanity's collective desire for longer lives and healthier lifestyles. Here's what entrepreneurs should pay attention to to capture the new market.

Business News

Elon Musk's xAI Is Hiring Engineers for Its Anime 'AI Companions' — With Salaries Up to $440,000 a Year

xAI launched a set of "AI companions" earlier this week, with a third on the way.