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This Multi-Millionaire Founder Drove an Uber to Learn About Customer Service

The details matter.

By Ashlea Halpern •

John Davenport

Opinions expressed by Entrepreneur contributors are their own.

Last year, Paul English signed up to be an Uber driver. As a multimillionaire, he didn't need the money, obviously. He wanted to understand what it's like to be rated.

Related: 4 Assumptions Needed to Deliver 5-Star Customer Service

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