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This Multi-Millionaire Founder Drove an Uber to Learn About Customer Service

The details matter.

By Ashlea Halpern

John Davenport

Opinions expressed by Entrepreneur contributors are their own.

Last year, Paul English signed up to be an Uber driver. As a multimillionaire, he didn't need the money, obviously. He wanted to understand what it's like to be rated.

Related: 4 Assumptions Needed to Deliver 5-Star Customer Service

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