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Communicating

Customer Engagement

Good American Founder Emma Grede Gets Honest With Her Customers

The key to good customer service? Frank, honest communication -- even when the truth hurts.

How Learning to Coach Others Speeds Your Own Success

Even while we are still learning, leadership growth requires us to encourage, mentor and coach team members.

Before You Send That Angry Email, Read This

Email and IM's sometimes give us courage to speak our minds after a workplace fight. Here's how to do those right.