Here's how your online business can add a human element to customer experience, practice empathy in the virtual world and build trust with digital customers.
Taking a thoughtful pause allows you to convey more authority and warmth, and gives your listener an opportunity to contribute to the conversation.
Niki.ai, the startup disrupting the rural boundaries to bring the regional users online
Asking questions up-front and then really listening to the answers can prevent a whole lot of grief later.
The easiest way to be intriguing is listen closely after you've asked someone to tell you about themself.
Instead of robotically working through your pitch, lesson to determine what you have to offer that solves the client's problem.
Nobody you don't know can buy what you sell if you only talk with the same few people all the time.
Remember that everything begins with a conversation.
The quality of your conversations can either hold you back or propel you forward. Understand the science to know how in this podcast.
People with valid complaints deserve to be heard but chronic complainers need to either lighten up or shut up
Tired of asking, 'How are you?' and hearing, 'Good. How are you'? Here are ways to connect and possibly benefit your business.