Conversational Intelligence

Business News

5 Ways to Show Your Customers You Understand Them in a Digital-First World

Here's how your online business can add a human element to customer experience, practice empathy in the virtual world and build trust with digital customers.

Business News

Be an Icebreaker, Not an Icemaker

Tips to master the craft of civilized conversation.

Business News

To Better Connect, Master the ... Pause

Taking a thoughtful pause allows you to convey more authority and warmth, and gives your listener an opportunity to contribute to the conversation.

Technology

This Conversational AI Startup is Empowering the Next Billion Digital Users

Niki.ai, the startup disrupting the rural boundaries to bring the regional users online

Business News

Dreading an Upcoming 'Difficult' Conversation? Here Are 10 Tips That Can Help.

Asking questions up-front and then really listening to the answers can prevent a whole lot of grief later.

Business News

3 Ways to Make Memorable Small Talk That Gets People Interested In Working With You

The easiest way to be intriguing is listen closely after you've asked someone to tell you about themself.

Business News

Answering This Question Will Tell You How to Increase Your Influence

Instead of robotically working through your pitch, lesson to determine what you have to offer that solves the client's problem.

Business News

The Only Way to Find Clients Is Something Simple You Aren't Doing Enough

Nobody you don't know can buy what you sell if you only talk with the same few people all the time.

Business News

To Be a Successful Entrepreneur, First Master This 1 Basic Skill

Remember that everything begins with a conversation.

Business News

Judith Glaser: Conversation Is the Most Underused Innovation Tool (Podcast)

The quality of your conversations can either hold you back or propel you forward. Understand the science to know how in this podcast.

Business News

7 Ways to Have a Pleasant Conversation With a Negative Person

People with valid complaints deserve to be heard but chronic complainers need to either lighten up or shut up

Business News

Science Explains the Millennial Brain

Remember: social sharing makes them feel good.

Business News

4 Questions That Will Build Rapport and Boost Your Relationships

Tired of asking, 'How are you?' and hearing, 'Good. How are you'? Here are ways to connect and possibly benefit your business.

Business News

5 Tips for Becoming a Brilliant Conversationalist

Important discussions merit the same forethought as a big presentation but what you say must never come across as rehearsed.