Conversational Intelligence
5 Ways to Show Your Customers You Understand Them in a Digital-First World
Here's how your online business can add a human element to customer experience, practice empathy in the virtual world and build trust with digital customers.
To Better Connect, Master the ... Pause
Taking a thoughtful pause allows you to convey more authority and warmth, and gives your listener an opportunity to contribute to the conversation.
This Conversational AI Startup is Empowering the Next Billion Digital Users
Niki.ai, the startup disrupting the rural boundaries to bring the regional users online
Dreading an Upcoming 'Difficult' Conversation? Here Are 10 Tips That Can Help.
Asking questions up-front and then really listening to the answers can prevent a whole lot of grief later.
3 Ways to Make Memorable Small Talk That Gets People Interested In Working With You
The easiest way to be intriguing is listen closely after you've asked someone to tell you about themself.
'Lady Doritos' Don't Actually Exist, But the Outrage Against It Teaches Us an Important Lesson About Making Up Our Own Minds
Read more, react less.
Answering This Question Will Tell You How to Increase Your Influence
Instead of robotically working through your pitch, lesson to determine what you have to offer that solves the client's problem.
The Only Way to Find Clients Is Something Simple You Aren't Doing Enough
Nobody you don't know can buy what you sell if you only talk with the same few people all the time.
To Be a Successful Entrepreneur, First Master This 1 Basic Skill
Remember that everything begins with a conversation.
Judith Glaser: Conversation Is the Most Underused Innovation Tool (Podcast)
The quality of your conversations can either hold you back or propel you forward. Understand the science to know how in this podcast.
7 Ways to Have a Pleasant Conversation With a Negative Person
People with valid complaints deserve to be heard but chronic complainers need to either lighten up or shut up
Science Explains the Millennial Brain
Remember: social sharing makes them feel good.
4 Questions That Will Build Rapport and Boost Your Relationships
Tired of asking, 'How are you?' and hearing, 'Good. How are you'? Here are ways to connect and possibly benefit your business.
5 Tips for Becoming a Brilliant Conversationalist
Important discussions merit the same forethought as a big presentation but what you say must never come across as rehearsed.