Building a Business
The 10 Word Phrase That Can Resolve Any Conflict
Whether it's an upset partner, colleague or client, this response gets to the heart of the matter.
By Jason Feifer
Conversational Intelligence
Building a Business
5 Ways to Show Your Customers You Understand Them in a Digital-First World
By Alex Lartey
Building a Business
Dreading an Upcoming ‘Difficult’ Conversation? Here Are 10 Tips That Can Help.
Asking questions up-front and then really listening to the answers can prevent a whole lot of grief later.
By John Stoker
Marketing
3 Ways to Make Memorable Small Talk That Gets People Interested In Working With You
The easiest way to be intriguing is listen closely after you've asked someone to tell you about themself.
Online Presence
‘Lady Doritos’ Don’t Actually Exist, But the Outrage Against It Teaches Us an Important Lesson About Making Up Our Own Minds
Read more, react less.
By Linda Lacina
Thought Leaders
Answering This Question Will Tell You How to Increase Your Influence
Instead of robotically working through your pitch, lesson to determine what you have to offer that solves the client's problem.
Building a Business
The Only Way to Find Clients Is Something Simple You Aren’t Doing Enough
Nobody you don't know can buy what you sell if you only talk with the same few people all the time.
Building a Business
To Be a Successful Entrepreneur, First Master This 1 Basic Skill
Remember that everything begins with a conversation.
Thought Leaders
Judith Glaser: Conversation Is the Most Underused Innovation Tool (Podcast)
The quality of your conversations can either hold you back or propel you forward. Understand the science to know how in this podcast.
By Linda Lacina
Entrepreneurs
7 Ways to Have a Pleasant Conversation With a Negative Person
People with valid complaints deserve to be heard but chronic complainers need to either lighten up or shut up
Business Funding
4 Questions That Will Build Rapport and Boost Your Relationships
Tired of asking, 'How are you?' and hearing, 'Good. How are you'? Here are ways to connect and possibly benefit your business.
By Jeff Boss
Business Branding
5 Tips for Becoming a Brilliant Conversationalist
Important discussions merit the same forethought as a big presentation but what you say must never come across as rehearsed.
By Marty Fukuda
Thought Leaders
5 Ways to Build Your Personal Brand Every Time You Speak
Lincoln is remembered for the Gettysburg Address. The rest of us live with the impression others take from ordinary conversation.
Thought Leaders
Introverts at Work: Why You Withdraw and One Way to Cope
Understanding how companies can spark introversion can help create conversations that move from protection to innovation.
Thought Leaders
With This Exercise, Talk Your Way to Your Best Self
Use these conversational techniques to become the best version of you this new year.
Thought Leaders
Leaders: It’s Time to Fix the Way You Listen
Understanding how we listen helps us forge stronger connections and solutions.
Building a Business
The Simple Secret to Making an Instant Connection With Everyone You Meet
The more we listen, the smarter and nicer people think we are.
Thought Leaders
Why You Can’t Shake Off That Last Argument
Talks that make us feel horrible linger longer than we think. We explain the science behind this phenomenon and how to get past it.