customer reviews

Eventually somebody will write something unpleasant about your business. You better have a plan.

Go about reviews the right way and you'll earn respect and trust in the process. Cheat and you risk everything you've built.

Your messaging is only part of the equation when it comes to your business's reputation. Reviews, both good and bad, are the other part, and they're not under your control. Here's a path forward.

Learning how to determine your customers' level of satisfaction with your product or service is one of the best time investments you can make.

Consumers use reviews as a source of information and to increase their sense of social belonging.

Think Board got trashed in Amazon reviews, and it was the best thing to ever happen to the company.

If you're not already utilizing customer reviews online, you should be. Here are six simple ways to do that.

Sure, customers can use Yelp and Amazon to review your business. But there are other review sites out there that might work just as well for you.

Just one bad review can have a devastating impact.

You can start establishing your presence by using customer reviews, testimonials and authority logos.

Why focus on customer acquisition, a website and manufacturing when you don't have to?

Because if you can't get reviews for your ecommerce product, you may as well not be in business.

The functionality is similar to what Yelp and Angie's List offers.

Three things you need to know before you hit reply.

A new documentary apparently shows alleged abuses by the customer review service.

Content marketing is a must these days for almost every business. Find out how to do it right.

A social-media complaint can cost a company millions and a review shape a restaurant's fortune. Find out ways that consumer feedback can shape product decisions.