Expectations

Achieve your goals one small win at a time.

If you're looking to defuse conflict, start with an expectation test.

Seven potentially perilous outcomes of making careless assurances.

To succeed, the value of what you offer must be greater than what people expect.

Nothing will underwhelm clients and customers more than under-delivering.

Few people enjoy confrontation, and nobody likes the few who do, but it's your job to speak up for the good of the company.

Millennials get a bad rep in the workplace. Studies have found that employers — especially those from a past generation — often describe us as entitled, lazy, unfocused. These are all attributes that throw up red flags during hiring processes. This may seem unfair — and probably is unfair in a lot of circumstances — […]

Employees who enjoy coming to work are naturally much more invested in the wellbeing of the company than employees who don't.

Go over and above for the people you serve, and you will enjoy the benefits of an abundant relationship.

Building long-term but flexible relationships assures you the talent you need, when you need it, at price you can afford.

Thinking more like an entrepreneur is an important factor that will help large companies succeed.

Managing expectations is as important for the employees you recruit as it is for the customers you woo.

Reframe this tired cliche to genuinely boost your confidence.

The Christmas comedy classic brilliantly reveals the consequences of failing to meet the unspoken, but not unreasonable, expectations employees have.

Nurturing and growing trust should be a fundamental component of your employee experience.

Managing expectations produces employee satisfaction. Aligning expectations produces loyalty.

If you're entering an entrepreneurial path, keep your expectations -- good and bad -- in check, regardless of what you hear.

Trained to believe the myth of company-building martyr, entrepreneurs put up false barriers to successful relationships.

The best way to "manage expectations'' is to honestly tell your customer what you will deliver, when, at what cost, then do it.

Discipline and proactive thinking are the keys to higher-impact meetings.

Make connections, keep promises, set expectations, admit failures and trust your team. Seems pretty simple, right? Let's dig into the details.