Expectations
Managing Employees
6 Actions Even the Least Confrontational Managers Must Take to Hold Employees Accountable
Few people enjoy confrontation, and nobody likes the few who do, but it's your job to speak up for the good of the company.
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Business Lessons
What Big Companies Can Learn From the Entrepreneurial World
Thinking more like an entrepreneur is an important factor that will help large companies succeed.
Starting a Business
The Biggest Challenge to Starting a Business Is Not Having a Job Description
As a founder, you might handle everything from sales to making sure the bathroom is fully stocked.
Employee Experience
How Amazon Aligns Employee Experience and Business Results
Managing expectations is as important for the employees you recruit as it is for the customers you woo.
Confidence
Why 'Fake It Till You Make It' Is Useless Advice
Reframe this tired cliche to genuinely boost your confidence.
Employee Experience
What Clark Griswold's 'Christmas Vacation' Teaches Us About the Employee Experience
The Christmas comedy classic brilliantly reveals the consequences of failing to meet the unspoken, but not unreasonable, expectations employees have.
Employee Experience
Trust and the Unbalanced Employee Experience
Nurturing and growing trust should be a fundamental component of your employee experience.
Leadership
Great Leaders Do More Than Manage Expectations, They Align Them
Managing expectations produces employee satisfaction. Aligning expectations produces loyalty.
Myths
6 Features of Entrepreneurship We Tend to Over-Exaggerate
If you're entering an entrepreneurial path, keep your expectations -- good and bad -- in check, regardless of what you hear.
Personal Development
Are You Letting Your Business Get in the Way of Your Love Life?
Trained to believe the myth of company-building martyr, entrepreneurs put up false barriers to successful relationships.
Customer Relationship Management
Exceeding Client Expectations Just Leads to Really Entitled Clients
The best way to "manage expectations'' is to honestly tell your customer what you will deliver, when, at what cost, then do it.
