Expectations

Starting a Business

Over-Promising is the Worst Mistake an Entrepreneur Can Make

Nothing will underwhelm clients and customers more than under-delivering.

6 Actions Even the Least Confrontational Managers Must Take to Hold Employees Accountable

Few people enjoy confrontation, and nobody likes the few who do, but it's your job to speak up for the good of the company.

5 Ways Leaders Can Make Their Teams Happier and Healthier Without Spending Much

Employees who enjoy coming to work are naturally much more invested in the wellbeing of the company than employees who don't.

3 Ways Over-Delivering Value Gives Entrepreneurs an Advantage

Go over and above for the people you serve, and you will enjoy the benefits of an abundant relationship.

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Managing expectations is as important for the employees you recruit as it is for the customers you woo.
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Why 'Fake It Till You Make It' Is Useless Advice

Reframe this tired cliche to genuinely boost your confidence.
Employee Experience

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The Christmas comedy classic brilliantly reveals the consequences of failing to meet the unspoken, but not unreasonable, expectations employees have.
Employee Experience

Trust and the Unbalanced Employee Experience

Nurturing and growing trust should be a fundamental component of your employee experience.
Leadership

Great Leaders Do More Than Manage Expectations, They Align Them

Managing expectations produces employee satisfaction. Aligning expectations produces loyalty.
Myths

6 Features of Entrepreneurship We Tend to Over-Exaggerate

If you're entering an entrepreneurial path, keep your expectations -- good and bad -- in check, regardless of what you hear.
Personal Development

Are You Letting Your Business Get in the Way of Your Love Life?

Trained to believe the myth of company-building martyr, entrepreneurs put up false barriers to successful relationships.
Customer Relationship Management

Exceeding Client Expectations Just Leads to Really Entitled Clients

The best way to "manage expectations'' is to honestly tell your customer what you will deliver, when, at what cost, then do it.