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Starting a Business

The Biggest Challenge to Starting a Business Is Not Having a Job Description

As a founder, you might handle everything from sales to making sure the bathroom is fully stocked.
Employee Experience

How Amazon Aligns Employee Experience and Business Results

Managing expectations is as important for the employees you recruit as it is for the customers you woo.

Why 'Fake It Till You Make It' Is Useless Advice

Reframe this tired cliche to genuinely boost your confidence.
Employee Experience

What Clark Griswold's 'Christmas Vacation' Teaches Us About the Employee Experience

The Christmas comedy classic brilliantly reveals the consequences of failing to meet the unspoken, but not unreasonable, expectations employees have.
Employee Experience

Trust and the Unbalanced Employee Experience

Nurturing and growing trust should be a fundamental component of your employee experience.
Team Work

Great Leaders Do More Than Manage Expectations, They Align Them

Managing expectations produces employee satisfaction. Aligning expectations produces loyalty.

6 Features of Entrepreneurship We Tend to Over-Exaggerate

If you're entering an entrepreneurial path, keep your expectations -- good and bad -- in check, regardless of what you hear.
Personal Development

Are You Letting Your Business Get in the Way of Your Love Life?

Trained to believe the myth of company-building martyr, entrepreneurs put up false barriers to successful relationships.
Customer Relationship Management

Exceeding Client Expectations Just Leads to Really Entitled Clients

The best way to "manage expectations'' is to honestly tell your customer what you will deliver, when, at what cost, then do it.

4 Ways to Transform Meetings From Run-of-the-Mill to High Impact

Discipline and proactive thinking are the keys to higher-impact meetings.