Expectations
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Over-Promising is the Worst Mistake an Entrepreneur Can Make
Nothing will underwhelm clients and customers more than under-delivering.
6 Actions Even the Least Confrontational Managers Must Take to Hold Employees Accountable
Few people enjoy confrontation, and nobody likes the few who do, but it's your job to speak up for the good of the company.
5 Ways Leaders Can Make Their Teams Happier and Healthier Without Spending Much
Employees who enjoy coming to work are naturally much more invested in the wellbeing of the company than employees who don't.
3 Ways Over-Delivering Value Gives Entrepreneurs an Advantage
Go over and above for the people you serve, and you will enjoy the benefits of an abundant relationship.
This Is How I Manage Freelance Workers and Why It Works
Building long-term but flexible relationships assures you the talent you need, when you need it, at price you can afford.
What Big Companies Can Learn From the Entrepreneurial World
Thinking more like an entrepreneur is an important factor that will help large companies succeed.
How Amazon Aligns Employee Experience and Business Results
Managing expectations is as important for the employees you recruit as it is for the customers you woo.
Why 'Fake It Till You Make It' Is Useless Advice
Reframe this tired cliche to genuinely boost your confidence.
What Clark Griswold's 'Christmas Vacation' Teaches Us About the Employee Experience
The Christmas comedy classic brilliantly reveals the consequences of failing to meet the unspoken, but not unreasonable, expectations employees have.
Trust and the Unbalanced Employee Experience
Nurturing and growing trust should be a fundamental component of your employee experience.
Great Leaders Do More Than Manage Expectations, They Align Them
Managing expectations produces employee satisfaction. Aligning expectations produces loyalty.