State Farm Spotlight
How I Grew My Business 100x During the Pandemic
This Florida-based entrepreneur explains how she managed to find new clients, generate revenue, and help ensure her long-term success during a very difficult time.
This Entrepreneur Overcame Failure, Grief, and Cancer to Start the Business of Her Dreams
Melinda Vetro survived and learned from professional and personal setbacks. Today, her business is thriving. Here's how she made it happen.
Even a Pandemic Couldn't Stop This Founder's Pet-Friendly Mission
A Q+A with Claudia Montoya, a founder with a passion to educate on the importance of proper pet nutrition.
Fix My Pitch
Want to Sell More? It All Comes Down to Nailing the 'Three P's' According to Legendary Pitchman Anthony Sullivan
On the new episode of "Fix My Pitch," business coaches Anthony Sullivan and Tina Frey break down the ingredients of a knockout pitch.
Celebrity Pitchman Anthony Sullivan and Tina Frey Reveal the Secrets of a Killer Pitch
On the first episode of our new series "Fix My Pitch," business coaches Anthony Sullivan and Tina Frey break down what it takes to wow investors in the boardroom.
More from Main Street Entrepreneur
3 Expert Customer Service Language Tips to Never Forget
Follow this customer service advice on three customer service issues involving language.
Your Customers Want to Text You — Why Text Messaging is the New Customer Service Channel Customers Love The Most
There is vast promise and power in this simple, often overlooked way of communicating back and forth with your customers.
We Have an Empathy Crisis on Our Hands. Here's How to Combat the Rising Trend of Poor Customer Service.
Ever wonder why exceptional customer service is becoming an endangered species? Here's how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.
Don't Get Defensive — Avoid These 7 Phrases When Talking With an Angry Person
Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.
This Is the Biggest Customer Service Mistake You're Making — And How To Fix It Fast
You must be willing to embrace this one essential ingredient of exceptional customer service.
Use This Secret Customer Service Technique to Boost Your Customer Retention and Loyalty
Get ready for your reviews to go through the roofs, your customer loyalty to respond likewise, and your cash registers to start ringing like they've never done before.
Is the Customer Always Right? How to Understand Customer-Centric Thinking to Drive Engagement
"The customer is always right" is not just a rule anymore; it's about exploring why customers want what they want.
The Ridiculously Easy Guide to Internal Customer Service Training
Eight internal customer service training insights you can put to use at your company today.
4 Reasons Why Your Small Business Needs a CRM
One of the biggest challenges for entrepreneurs is prioritizing tasks and projects — here are four reasons a CRM can help your business.
3 Practical Ways to Let Artificial Intelligence Work for You
Rather than redesign their business' entire approach just to meet AI somewhere along the horizon, leaders can instead take a more practical route and ask how AI can improve their current strategy.
7 Critical Pieces of Business Advice for Entrepreneurs Just Getting Started
Being an entrepreneur is a test of your integrity. With so many different challenges and new situations coming your way simultaneously, it can be easy to lose sight of your goals.
Understanding the 3 Tiers of Customer Service (and How to Get to the Top)
Where do you stand in terms of customer service? And how do you rise to the top? Here's how to prepare for sustainable bottom-line results.
How Three Friends Built an Award-Winning Space for Indie Winemakers to Thrive on the Vine
Patt Eagan discusses the launch and growth of Virginia's innovative Common Wealth Crush.
This is the Worst Possible Way You Can Make A Customer Feel (and How To Avoid It)
The most cringeworthy customer service mistake you're probably making and the customer service training tips for making it stop.
Business Growth Stems From Getting the Right Customer Feedback. Here's How to Get It.
Here's one of the most effective strategies in the pursuit of making customers happy when their expectations are constantly changing.