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State Farm Spotlight

Sponsored Content

How I Grew My Business 100x During the Pandemic

This Florida-based entrepreneur explains how she managed to find new clients, generate revenue, and help ensure her long-term success during a very difficult time.

Sponsored Content

This Entrepreneur Overcame Failure, Grief, and Cancer to Start the Business of Her Dreams

Melinda Vetro survived and learned from professional and personal setbacks. Today, her business is thriving. Here's how she made it happen.

Sponsored Content

Even a Pandemic Couldn't Stop This Founder's Pet-Friendly Mission

A Q+A with Claudia Montoya, a founder with a passion to educate on the importance of proper pet nutrition.

Fix My Pitch

Is Your Pitch Not Working? Here's How to Fix It, According to Experts.

On the season finale of "Fix My Pitch," business coaches Anthony Sullivan and Tina Frey offer their final lesson to entrepreneurs hoping to pitch their way to a life-changing investment.

'There Is No Success Without Failure': How to Turn a Pitch Meeting Setback Into Success

On the new episode of "Fix My Pitch," business coaches Anthony Sullivan and Tina Frey explain how to reboot yourself when a meeting doesn't go your way.

Want to Sell More? It All Comes Down to Nailing the 'Three P's' According to Legendary Pitchman Anthony Sullivan

On the new episode of "Fix My Pitch," business coaches Anthony Sullivan and Tina Frey break down the ingredients of a knockout pitch.

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Thought Leaders

10 Expert Principles For Designing Better Customer Service Satisfaction Surveys

Do you truly want to know how customers view your customer service (and can handle the truth)? If so, here's a 10-point consultation that will help you do exactly that through improved customer survey design and proper deployment and follow-up practice.

Business Models

5 Ways to Implement Lean Principles in Your Business While Achieving Consistent Results

Lean management principles can be applied to many essential parts of a company, including production, supply chain management, customer service and administrative processes

Leadership

Empathy is the Ultimate Customer Service Secret. Here are 3 Empathy Essentials You Need in Your Competitive Arsenal

Empathy can be learned, and these three empathy essentials are a great place to start.

Leadership

3 Expert Customer Service Language Tips to Never Forget

Follow this customer service advice on three customer service issues involving language.

Leadership

Your Customers Want to Text You — Why Text Messaging is the New Customer Service Channel Customers Love The Most

There is vast promise and power in this simple, often overlooked way of communicating back and forth with your customers.

Leadership

We Have an Empathy Crisis on Our Hands. Here's How to Combat the Rising Trend of Poor Customer Service.

Ever wonder why exceptional customer service is becoming an endangered species? Here's how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.

Leadership

Don't Get Defensive — Avoid These 7 Phrases When Talking With an Angry Person

Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.

Leadership

This Is the Biggest Customer Service Mistake You're Making — And How To Fix It Fast

You must be willing to embrace this one essential ingredient of exceptional customer service.

Leadership

Use This Secret Customer Service Technique to Boost Your Customer Retention and Loyalty

Get ready for your reviews to go through the roofs, your customer loyalty to respond likewise, and your cash registers to start ringing like they've never done before.

Innovation

Is the Customer Always Right? How to Understand Customer-Centric Thinking to Drive Engagement

"The customer is always right" is not just a rule anymore; it's about exploring why customers want what they want.

Leadership

The Ridiculously Easy Guide to Internal Customer Service Training

Eight internal customer service training insights you can put to use at your company today.

Science & Technology

4 Reasons Why Your Small Business Needs a CRM

One of the biggest challenges for entrepreneurs is prioritizing tasks and projects — here are four reasons a CRM can help your business.

Science & Technology

3 Practical Ways to Let Artificial Intelligence Work for You

Rather than redesign their business' entire approach just to meet AI somewhere along the horizon, leaders can instead take a more practical route and ask how AI can improve their current strategy.

Starting a Business

7 Critical Pieces of Business Advice for Entrepreneurs Just Getting Started

Being an entrepreneur is a test of your integrity. With so many different challenges and new situations coming your way simultaneously, it can be easy to lose sight of your goals.

Leadership

Understanding the 3 Tiers of Customer Service (and How to Get to the Top)

Where do you stand in terms of customer service? And how do you rise to the top? Here's how to prepare for sustainable bottom-line results.