Small, targeted fixes in the customer journey — like building trust upfront, reducing friction and automating steps — can cut abandonment and boost conversion rates without a full redesign.
The classic sales funnel is outdated for Gen Z, as their shopping journey is now non-linear. It involves platforms like TikTok, Instagram and YouTube, focusing on viral videos, user-generated content and influencer recommendations rather than traditional ads.
Telehealth is the next big opportunity in direct-to-consumer business, offering higher margins, recurring revenue and less competition than traditional e-commerce.
Seasonal changes offer challenges but also growth opportunities. Businesses can achieve sustainable success by diversifying products, reaching diverse markets, fostering loyalty and conducting strategic planning.
When rebranding your company, consider these 20 essential action items to ensure a smooth transition and maintain and enhance your evolving digital reputation.
Set to become the largest retailer in 2024, Amazon is the go-to destination for ecommerce sellers. But don't fall prey to common mistakes — take these five steps to succeed instead.
The end-of-the-year holiday season, a.k.a. the shopping season, is the time when online retailers suffer the most from fraud attempts. Being aware of the different types of fraud online retailers are exposed to is the first step in protecting against them.
Creating a unique retail experience doesn't have to be a big flashy production. We're all just looking for a story that makes us feel good about ourselves.
Ecommerce is not only for retail businesses — service-based businesses need to seize the holiday season market, too. Here's a strategic plan for SMBs and the agencies that serve them, emphasizing the benefits of transforming websites into transactional sites.
In the post-COVID era, virtual shopping experiences are revolutionizing the retail landscape, merging the efficiency of technology with the personal touch of traditional shopping.
Despite recent positive news about inflation "cooling off," prices remain high, and consumers still have trepidation about spending money. More than ever, they are seeking discounts and other money-saving tactics. Here's how businesses selling online can respond.
Buoyed by the rise of the creator economy and consumers' changing social media and shopping habits, social commerce has become a growth engine for the retail industry.
AI has enormous potential for sellers and vendors on marketplaces. By using AI to learn about customers, adjust rates, optimize pricing and manage inventory, brands can improve their competitive advantage, drive sales and increase overall profitability on online platforms.