No matter what service or product they provide, franchisees and franchisors were rocked by 2020. But many made adjustments that improved their businesses, not just for now but for long into the future. Here's what 15 of them learned.
If you thought building a business required resilience, consider the tale of a 24-year-old New Zealand doctor who fought off a shark attack, sutured his own wounds and then threw back a beer.