Andrew Miller

Andrew Miller

President, ACM Consulting Inc.

Andrew Miller works with executives from around the world to accelerate financial growth and boost performance. His book, Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization, is now available.

9 Questions to Ask When Assessing a Market
Growth Strategies

9 Questions to Ask When Assessing a Market

If you're struggling with, looking to expand or considering entering into an industry, study your opportunity for growth with these queries.
Giving Customers More Than They Asked for Is Too Much of a Good Thing
Customer Service

Giving Customers More Than They Asked for Is Too Much of a Good Thing

Great customer service is the cornerstone of success. Redundant customer service is a waste of your time and money.
The 5 Myths of Mastering Profit Margins
Setting prices

The 5 Myths of Mastering Profit Margins

Of course you want the fattest profit margin you can earn, so don't undercut yourself trying to achieve it.
Find Ways to Lift Profit Margins Without Much Effort
Growth Strategies

Find Ways to Lift Profit Margins Without Much Effort

Companies tend to try to control multiple factors at once, when they should try to identify where the biggest erosion is coming from.
5 Characteristics Shared by the Most Successful Organizations
Corporate Culture

5 Characteristics Shared by the Most Successful Organizations

Companies, like individuals, make mistakes to learn from and have successes to replicate. Applying knowledge across an organization is the key to success for people and businesses.
The 3 Attributes to Look for in Top Talent
Human Resources

The 3 Attributes to Look for in Top Talent

When you find a candidate where these traits intersect, hire them, even if a position for them doesn't exist yet.
6 Changes Organizations Should Make Today
Growth Strategies

6 Changes Organizations Should Make Today

These steps will most likely bring improved performance to businesses. So what's stopping you?
Slow Down! It May Just Help Your Company Grow.
Growth Strategies

Slow Down! It May Just Help Your Company Grow.

If you really want to succeed, find your organization's optimal velocity.
Netflix Creates Shortcut to Customers With Comcast Deal
Partnerships

Netflix Creates Shortcut to Customers With Comcast Deal

Streaming company removes weakest link in distribution chain, which will most likely benefit customers.
Customer Retention Begins on the Front Lines
Growth Strategies

Customer Retention Begins on the Front Lines

Your existing customer base can still help you grow. Make sure your employees who deal with them are passionate.