Woman Socked With $1,500 Bill After Uber Never Closed Out Her Ride

Grow Your Business, Not Your Inbox

Stay informed and join our daily newsletter now!
Will be used in accordance with our Privacy Policy
Woman Socked With $1,500 Bill After Uber Never Closed Out Her Ride
Image credit: Uber | Facebook
Former Staff Writer
2 min read

Unbeknownst to her, Virginia resident Jenny Partington just took the longest Uber ride ever.

After using the service to travel a few miles across town to a friend’s house, Partington was stunned to open the app six days later and see an email receipt totaling $1,537.13. Her trip had never been closed out, it turns out, and the meter had tirelessly continued to rack up charges.

Making matters worse is the fact that the amount was immediately debited from Partington’s checking account because she pays for rides using Paypal, according to Arlington Now. “I’m closing on a house on Thursday and need that money for my down payment,” she told the outlet on Tuesday.

Related: California Prosecutors Say Convicted Criminals Passed Uber's Background Checks

Clear-cut though the error might have been, Uber was loath to correct it until Partington involved local media. She says that she emailed the company eight times to no response, and when she tried to log into her account it had been disabled.

When Arlington Now reached out to Uber, however, Partington received her refund within an hour. Uber told Consumerist that a “technical error” was to blame, and that the company was working to prevent similar charges from happening in the future.

Partington’s $1,537 tab easily trounces some of the longest Uber rides on record -- though many of those cases involve passengers drunkenly passed out in the backseat of their cars.

Related: Uber Scores a Win in Connecticut as Court Dismisses Racketeering Lawsuit

More from Entrepreneur

Get heaping discounts to books you love delivered straight to your inbox. We’ll feature a different book each week and share exclusive deals you won’t find anywhere else.
Jumpstart Your Business. Entrepreneur Insider is your all-access pass to the skills, experts, and network you need to get your business off the ground—or take it to the next level.
Are you paying too much for business insurance? Do you have critical gaps in your coverage? Trust Entrepreneur to help you find out.

Latest on Entrepreneur

Entrepreneur Media, Inc. values your privacy. In order to understand how people use our site generally, and to create more valuable experiences for you, we may collect data about your use of this site (both directly and through our partners). By continuing to use this site, you are agreeing to the use of that data. For more information on our data policies, please visit our Privacy Policy.