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Why Leaders Need to Overcommunicate During a Crisis

To lead through challenging times, Thoughtspot CEO Sudheesh Nair is making sure his team has more information than they need.

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This story appears in the July 2020 issue of Entrepreneur. Subscribe »

Sudheesh Nair knows what bad communication looks like. During the 2001 and 2008 economic downturns, he was working at companies where the leadership team made decisions behind closed doors and simply conveyed instructions to team members afterward. “There was no context for employees,” says Nair, now the CEO of ThoughtSpot, an analytics and data company. “When you give people responsibility without context or authority, it’s a recipe for disaster.” That’s why, throughout the COVID-19 crisis, Nair is taking a different approach to leading his 500 global employees. “We’re going for radical transparency and candor,” he says. Here’s how he’s creating a better conversation. 

Thomas Barwick | Getty Images

1. Be an accessible leader.

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