Dawn Metcalfe is the Managing Director of PDSi. Based in Dubai, she and her team of experienced facilitators and coaches help individuals, teams and organizations get even better at what they do. Dawn’s first book, Managing the Matrix, was published in Arabic this year and her second, HardTalk, is due in 2016. Dawn speaks regularly at events and in the media on any topic where people and business intersect. You can read more about HardTalk at www.hardtalk.info and about PDSi at www.pds-i.com.