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Emily Triplett Lentz

Marketing at HelpScout
Emily Triplett Lentz is on the marketing team at Help Scout, the invisible help desk software. 

More From Emily Triplett Lentz

Leadership

7 Ways to Soften the 'No'

When combined, these techniques make your no sound (almost) as good a yes -- and you'll strengthen both your personal relationships with customers as well as your reputation as a company who cares.