Emily Triplett Lentz

Marketing at HelpScout
Emily Triplett Lentz is on the marketing team at Help Scout, the invisible help desk software. 
7 Ways to Soften the 'No'
Leadership

7 Ways to Soften the 'No'

When combined, these techniques make your no sound (almost) as good a yes -- and you'll strengthen both your personal relationships with customers as well as your reputation as a company who cares.