Emily Triplett Lentz

Marketing at HelpScout

About Emily Triplett Lentz

Emily Triplett Lentz is on the marketing team at Help Scout, the invisible help desk software. 

More From Emily Triplett Lentz


7 Ways to Soften the 'No'

When combined, these techniques make your no sound (almost) as good a yes -- and you'll strengthen both your personal relationships with customers as well as your reputation as a company who cares.