Florence Collins

Bio

Florence Collins is the blog editor at Berlin tech school CareerFoundry. Her interests include promoting a happier society and devising solutions for the impending age of technological unemployment. CareerFoundry's new voice design specialization course in collaboration with Amazon Alexa is available now.

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I Used to Work in a Call Center -- Here's Why Robots Are (Almost) Ready to Take Over Customer Support

In the near future, the AI behind voice services probably will mean that humans in very repetitive customer service roles will be liberated.

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