About Geoff Mcqueen
San Francisco-based Geoff McQueen is the founder and CEO of AffinityLive, a company that creates cloud-based email automation, customer-relationship management, project management, service and billing software for the professional service sector. Prior to founding AffinityLive, McQueen created a digital agency in Australia.
More From Geoff Mcqueen
Project Management
3 Management Mistakes That Could Destroy Professional Services Businesses
Failure to effectively manage projects can be deadly for growing firms.
Project Management
Clients on Retainer: How Good Business Can Go Bad
Regular, expected work and payments are a fine thing -- until they're not.
Advertising
Mo' Money, Mo' Problems: Surviving Your Digital Agency's Success
Enjoying the afterglow of landing that big account? There may be financial traps ahead.
Customer Relationship
It's Not Me, It's You: When to End a Toxic Client Relationship
If you want to take your business to the next level, you can't be pulled down by the dead weight of bad clients.
Efficiency
Adopt 4 Tactics to Turn 2015 Into a Launchpad for Productivity
Elite performers -- whether fighter pilots, actors or athletes -- spend time visualizing processes, ticking off items on checklists and predicting obstacles, all in their mind.
Thanksgiving
Why 2014 Has Been a Good Year -- and Next Year May Be Even Better
Economic and technology improvements have given professional services companies much to appreciate.
Email
What Monsters Are Lurking in Your Team's Inboxes?
Companies need not search through scary amounts of emails and attachments to find a valuable client communication.
Project Management
Keeping Clients Happy: How to Ensure a Project Doesn't Go Over Budget
'Under-promise and over-deliver' is a hallmark of successful service delivery. Yet businesses that consistently go too far above and beyond the scope of work risk damage to their bottom line
Billing
Do You Remember What You Did Last Tuesday? Neither Do Employees.
Poor time-tracking habits can cost your professional services company big money.
Networking
5 Tips for Finding Friends When You're a Startup Newbie
Everybody begins as an outsider. The connections you need are just outside your comfort zone.
Workflow
3 Major Pitfalls for Professional-Services Firms to Navigate
Increases in staffing at a growing company can pose a challenge when juggling the wide swings in client workload.