About Geoff Mcqueen
San Francisco-based Geoff McQueen is the founder and CEO of AffinityLive, a company that creates cloud-based email automation, customer-relationship management, project management, service and billing software for the professional service sector. Prior to founding AffinityLive, McQueen created a digital agency in Australia.
More From Geoff Mcqueen
Failure to effectively manage projects can be deadly for growing firms.
Enjoying the afterglow of landing that big account? There may be financial traps ahead.
If you want to take your business to the next level, you can't be pulled down by the dead weight of bad clients.
Elite performers -- whether fighter pilots, actors or athletes -- spend time visualizing processes, ticking off items on checklists and predicting obstacles, all in their mind.
Economic and technology improvements have given professional services companies much to appreciate.
Prepare to Succeed
'Under-promise and over-deliver' is a hallmark of successful service delivery. Yet businesses that consistently go too far above and beyond the scope of work risk damage to their bottom line
Poor time-tracking habits can cost your professional services company big money.
Everybody begins as an outsider. The connections you need are just outside your comfort zone.
Increases in staffing at a growing company can pose a challenge when juggling the wide swings in client workload.