My Queue

There are no Videos in your queue.

Click on the Add to next to any video to save to your queue.

There are no Articles in your queue.

Click on the Add to next to any article to save to your queue.

There are no Podcasts in your queue.

Click on the Add to next to any podcast episode to save to your queue.

You're not following any authors.

Click the Follow button on any author page to keep up with the latest content from your favorite authors.

Jim McCann

Jim McCann

Jim McCann is the founder and CEO of 1-800-Flowers.com and author of the new book TALK IS (NOT!) CHEAP: The Art of Conversation Leadership (New Harvest; January 2014).

More From Jim McCann

Human Resources

4 Ways to Talk to Employees So They Listen

No one likes to be lectured at the workplace. As a leader, here is how to communicate your needs to employees and get your agenda met.