Michelle Dunn
Michelle Dunn is an award winning author and columnist and has been called the nation's authority on collecting money. She is the founder and CEO of Michelle Dunn's Credit & Collections Association, one of the top 5 women in collections, and one of the top 50 most influential collection professionals in the industry.
Latest
Hate Making Collection Calls? How to Do Them Right
Since calling late-payers can be painful, make your effort to collect what you're owed as efficient and effective as possible. Here's how.
How to Get Paid -- and Keep Your Customers
A payment plan might be your best option for keeping cash flowing, holding on to your customers and staying in business.
Give Your Customers Payment Options
When someone is past due, being flexible is the best way to get what you're owed.
Limit Your Credit Risk in a Bad Economy
Use these tips to improve your credit policy and protect yourself, your business and your money.
Make Effective Use of Your Collection Letter
Get paid while maintaining a good rapport with customers.
Take Advantage of Electronic Communication
Texts and e-mails could be more effective and less invasive for your collections.
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