Michelle Dunn

Michelle Dunn is an award winning author and columnist and has been called the nation's authority on collecting money. She is the founder and CEO of Michelle Dunn's Credit & Collections Association, one of the top 5 women in collections, and one of the top 50 most influential collection professionals in the industry.

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Money & Finance

Hate Making Collection Calls? How to Do Them Right

Since calling late-payers can be painful, make your effort to collect what you're owed as efficient and effective as possible. Here's how.

Money & Finance

How to Get Paid -- and Keep Your Customers

A payment plan might be your best option for keeping cash flowing, holding on to your customers and staying in business.

Money & Finance

Give Your Customers Payment Options

When someone is past due, being flexible is the best way to get what you're owed.

Money & Finance

Limit Your Credit Risk in a Bad Economy

Use these tips to improve your credit policy and protect yourself, your business and your money.

Money & Finance

Make Effective Use of Your Collection Letter

Get paid while maintaining a good rapport with customers.

Operations & Logistics

Take Advantage of Electronic Communication

Texts and e-mails could be more effective and less invasive for your collections.

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