Michelle Dunn

Michelle Dunn is an award winning author and columnist and has been called the nation's authority on collecting money. She is the founder and CEO of Michelle Dunn's Credit & Collections Association, one of the top 5 women in collections, and one of the top 50 most influential collection professionals in the industry.


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Hate Making Collection Calls? How to Do Them Right

Since calling late-payers can be painful, make your effort to collect what you're owed as efficient and effective as possible. Here's how.

How to Get Paid -- and Keep Your Customers

A payment plan might be your best option for keeping cash flowing, holding on to your customers and staying in business.

Give Your Customers Payment Options

When someone is past due, being flexible is the best way to get what you're owed.

Limit Your Credit Risk in a Bad Economy

Use these tips to improve your credit policy and protect yourself, your business and your money.

Make Effective Use of Your Collection Letter

Get paid while maintaining a good rapport with customers.

Take Advantage of Electronic Communication

Texts and e-mails could be more effective and less invasive for your collections.

Strengthen Your Credit Policy Today

Keeping a close eye on accounts receivable is the best way to manage cash flow.

How Does Your Business Rate?

Be mindful of these credit-score killers.

Why You Need a Credit Policy

Clearly outlined credit procedures will protect your business when customers don't pay.

Getting Paid in a Bad Economy

5 tips to make sure you get paid and keep the cash flowing.

Make Effective Collection Calls

Learn how to communicate confidence when calling to collect money for your business.

Hiring a Collection Agency

When is it time to call in the big guns on past-due accounts? This how-to will help you make the best decisions when hiring and using a collection agency.

Debt Collection Tips

Are your collections procedures just not working? Check this collection of debt collection tips to improve your credit, billing and collections processes.

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