Norm Merritt

Norm Merritt

President and CEO of ShopKeep
Norm Merritt is the president and CEO of ShopKeep, a point-of-sale platform for the iPad. 
Let's Get Personal: Using Technology to Improve In-Store Customer Experience
Customer Experience

Let's Get Personal: Using Technology to Improve In-Store Customer Experience

Technology and data can play an invaluable role in enhancing your business, and the benefits are there for the taking, but don't lose sight of the folks behind the numbers.
5 Traits of Successful Leaders
Leadership Qualities

5 Traits of Successful Leaders

Leaders who exhibit these simple qualities are sure to help their organizations achieve success, stimulating their team to dig deep, find the motivation to work hard and create real value .
5-Star Customer Service Should Hurt a Little
Customer Experience

5-Star Customer Service Should Hurt a Little

Wowing your customers is a powerful tool, but when it's done right, it also should hurt a little.
Everything I Know About Business I Learned From My High School English Teacher
Lessons

Everything I Know About Business I Learned From My High School English Teacher

The lucky ones have had a teacher that played a pivotal role in shaping not only our work habits but also our character.