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Philip Krim

Philip Krim

Co-Founder and CEO of Casper

Philip Krim is the co-founder and CEO of Casper, a mattress startup based out of New York City.

Customer Service

4 Customer-Service Mistakes You're Already Making -- and How to Correct Them

Here are a few customer-service mistakes your company may be making and how to correct them, so you can be on the path of providing a memorable experience for customers, rather than an awful one.