Director, Customer Success, Easy Projects
Steve Fenlon is the director of customer success at Easy Projects. In that role, he partners with leaders across all business units to transform the customer experience and ensure that the customers is at the center of every business decision. Fenlon has previously held similar senior management roles with other tech companies large and small.
While sales and marketing are key to gaining and retaining customers, that won't be possible if you don't commit to continuous product improvement.