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The Necessity Of Happiness At Workplace It has also been found that in order to have happy, satisfied and loyal customers; organizations should have happy, satisfied and loyal employees

By Sharon S. Andrew

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Today, being happy at work is no longer a luxury. It is a necessity! Everyone wants to find a job they love, be happy at work, and create a great workplace. Can we create workplaces where happiness is the norm, not the exception? The answer is a resounding YES.

Why is Happiness important?

The IT Services industry is essentially a knowledge industry that offers the opportunity to celebrate and harness our intellectual capabilities while creating economic benefits for ourselves, our customers and society. Our minds work better while we are happier and at peace.

This is substantiated by an abundance of research that increasingly points to the fact that happy people are "better workers.' Happy employees are more sensitive to opportunities in the work environment, more outgoing and helpful to co-workers, and more optimistic and confident — all of which are positive features for the organization.

It has also been found that in order to have happy, satisfied and loyal customers; organizations should have happy, satisfied and loyal employees. Even with teams that do not have direct contact with customers, there was a positive association between how employees feel and customer attitudes.

A study published in the University of Warwick's Economic Research Institute Journal revealed that "human happiness has large and positive causal effects on productivity." Organizations that address the issue of employee happiness can directly impact its bottom line needs.

Culture of Happiness Evangelism

With a simple, yet, lofty mission of "Happiest People . Happiest Customers", Happiest Minds, a digital transformation company, focuses on the twin themes of disruptive technologies and people happiness. Our name reflects our mission and is indicative of the culture that we are building,

Happiest Minds is a pioneer in the creation of the role of a Happiness Evangelist, someone whose role is to sensitize each Happiest Mind to the Happiness Agenda; synthesize the tenets of happiness into organizational practices; and assess the effectiveness of people practices through Happ'o'meters.

In addition, one of our five year vision components states that all Happiest Minds are to be Happiness Evangelists for one another, our customers and society.

Happiness Evangelism, therefore becomes an imperative and a responsibility for all Happiest Minds and an effective way to foster cultural change.

Who then is a Happiness Evangelist?

A Happiness Evangelist is one who: looks for opportunities to appreciate others genuinely; listens with empathy; strives to increase harmony and collaboration; is polite and courteous; displays kindness & concern for others; is willing to help others; encourages new thoughts and ideas, even if they are not aligned with his/ her own; is willing to share knowledge; cultivates the culture of WE instead of I; displays calmness in challenging situations; Goes the extra mile to keep the customer (internal/external) happy; and has a high commitment to results.

So how can workplace happiness be enabled? The three C's will help:

Cultivate a sense of meaning and purpose – Rosabeth Kanter, Professor, Harvard University wrote that people want to work for companies where they feel they are making a meaningful difference in the world. People want to feel as if their work matters, and that their contributions help to achieve something really important. People who believe in what they are doing are happier, more motivated, and more productive.

Create a collaborative community - Community at Happiest Minds fosters a work environment that encourages mutual respect and sensitivity. You like the community and the community likes you. This creates a sense of belongingness, respect and pride – which leads to employees taking on more responsibility. Close, trusting and supportive relationships are hugely important to one's state of mind and their willingness contribute to a team.

Capacity to make choices – People like to have a say in shaping their workday and controlling their own destiny. "We found that knowledge workers whose companies allow them to help decide when, where, and how they work were more likely to be satisfied with their jobs, performed better, and viewed their company as more innovative than competitors that didn't offer such choices," wrote Diane Hoskins in the Harvard Business Review.

It is a matter of pride for us at Happiest Minds to see the impact we have made on the lives of our people by cultivating a sense of meaning and purpose, creating a collaborative community and building the capacity to make choices.

In Conclusion

The impact of happy employees on an organization is dramatic. We need organizations that create satisfied and happy employees who can help create resilient companies – ones that can withstand the challenges of an ever changing, increasingly competitive marketplace.

Leaders need to harness the power of happiness. If the employees are happy, chances are they will stay — physically and psychologically — with the job and with the organization, leading to improved performance and service, and more loyal customers.

And that is powerful.

Sharon S. Andrew

PhD, Happiness Evangelist, Happiest Minds Technologies

Sharon joined Happiest Minds  as the “Happiness Evangelist”. She drives the Happiness Agenda across the organization.Her role is to extract the tenets of happiness into organizational practices, fuse the vast body of knowledge on Happiness and disseminate within the company, assess the effectiveness of the people practices through happiness quotients and drive improvements and assimilate the culture of the organization that is built on the key values of Sharing, Mindful, Integrity, Learning, Excellence and Social Responsibility (SMILES).

She has been with Happiest Minds since its inception in Aug 2011.

Prior to Happiest Minds, she has been a Professor for a decade and a half, most recently as also the Chairperson of the Post Graduate Program at Bharathidasan Institute of Management, Bangalore Campus where she covered various topics that include Quantitative Techniques, Employer Branding and Leadership. She has also been a Professor with the Christ College (now Christ University) – Institute of Management, Bangalore.

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