News and Articles About Customer Satisfaction
Frontier's debacle in Denver shows that offering the cheapest price is a losing strategy if customers are unhappy with what they bought.
When a customer's requests for add-ons and changes puts a project manager in an invidious position, scope creep has crept in.
These tips below will help you wow your customers and keep them coming back for more.
Some steps you just don't get to skip, like having a product that works as advertised, at a cost that makes economic sense.
Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
Inspiring Your Team
If your company is suffering from poor culture and disengaged employees, change the conversation. Here's how.
Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
Customer Relationship Management
Customer service isn't rocket science, and these tips will help you learn how to deliver it better than your competition.
When the customer tells you everything is "fine" it is time be alarmed.
As hyper personalization takes over on-demand industries, the equation for superior customer satisfaction becomes more complicated.
You need unshakeable confidence to start a business and a lot of humility to make it succeed.
Don't cross the Bel Air billionaire. He has the power to ban you.
There are many ways to get a quantitative look at how your support team is doing, but far fewer to assess the care and thought being put into your replies.
A new reports reveals that, as a whole, customers' appreciation for fast food is dwindling.