Customer Satisfaction

News and Articles About Customer Satisfaction

5 Surefire Ways to Improve Your Site's Online Reviews
Online Reviews

5 Surefire Ways to Improve Your Site's Online Reviews

Having negative online reviews about your site is not the same as having 'bad' reviews. This writer explains the difference.
Toby Nwazor
Frontier Airlines Is Learning the Hard Way That Value Is King
Value

Frontier Airlines Is Learning the Hard Way That Value Is King

Frontier's debacle in Denver shows that offering the cheapest price is a losing strategy if customers are unhappy with what they bought.
Grant Cardone
Scope Creep, the Killer of Projects
Project Management

Scope Creep, the Killer of Projects

When a customer's requests for add-ons and changes puts a project manager in an invidious position, scope creep has crept in.
Phil La Duke
6 Gestures That Wow Customers and Earn Their Loyalty
Customer Loyalty

6 Gestures That Wow Customers and Earn Their Loyalty

These tips below will help you wow your customers and keep them coming back for more.
Toby Nwazor
You Can't Expand While Your House Is on Fire
Product Development

You Can't Expand While Your House Is on Fire

Some steps you just don't get to skip, like having a product that works as advertised, at a cost that makes economic sense.
George Deeb
How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season
Holidays

How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season

Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
Sujan Patel
5 Ways to Turn Your Company Culture Around
Inspiring Your Team

5 Ways to Turn Your Company Culture Around

If your company is suffering from poor culture and disengaged employees, change the conversation. Here's how.
Rob Villeneuve
3 Ecommerce Companies Rocking Their Customer Service
Customer Service

3 Ecommerce Companies Rocking Their Customer Service

Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
Pratik Dholakiya
The Key to a Happy, Healthy Relationship With Your Customers
Customer Relationship Management

The Key to a Happy, Healthy Relationship With Your Customers

Customer service isn't rocket science, and these tips will help you learn how to deliver it better than your competition.
David Royce
The 'F-Word' in B2B Relationships
B2B

The 'F-Word' in B2B Relationships

When the customer tells you everything is "fine" it is time be alarmed.
Aaron Orendorff
Why Customers Are Unhappy With Anything Less Than a Perfect Match
On-Demand

Why Customers Are Unhappy With Anything Less Than a Perfect Match

As hyper personalization takes over on-demand industries, the equation for superior customer satisfaction becomes more complicated.
Eyal Ronen
Improve Your Great Idea by Listening to What Your Customers Tell You
Customer Satisfaction

Improve Your Great Idea by Listening to What Your Customers Tell You

You need unshakeable confidence to start a business and a lot of humility to make it succeed.
Wendy Keller
Elon Musk Personally Cancels 'Super Rude' Customer's Tesla Model X Order
Elon Musk

Elon Musk Personally Cancels 'Super Rude' Customer's Tesla Model X Order

Don't cross the Bel Air billionaire. He has the power to ban you.
Kim Lachance Shandrow
How to Easily Measure Customer Satisfaction
Customer Satisfaction

How to Easily Measure Customer Satisfaction

There are many ways to get a quantitative look at how your support team is doing, but far fewer to assess the care and thought being put into your replies.
Gregory Ciotti
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