Customer Satisfaction

Ecommerce Expert Jay Wright on Why Being 'Client Obsessed' is Key to Success
Customer Satisfaction

Ecommerce Expert Jay Wright on Why Being 'Client Obsessed' is Key to Success

What's right for the client is best for everyone, he says.
The Oracles | 7 min read
4 Keys to Satisfying 21st Century Customers

4 Keys to Satisfying 21st Century Customers

Make it easy for them, from interacting with you to paying their bill.
Chidike Samuelson | 7 min read
Signs a Customer Is About to Leave -- and How to Prevent It

Signs a Customer Is About to Leave -- and How to Prevent It

Churn proof your business by paying attention early.
Sandi Lin | 5 min read
4 Metrics to Measure Your Team's Productivity

4 Metrics to Measure Your Team's Productivity

Show me the data!
Albizu Garcia | 5 min read
With Net Promoter Surveys, Grow Your Company Without Spending Big on Marketing

With Net Promoter Surveys, Grow Your Company Without Spending Big on Marketing

They can help you learn valuable insights from existing customers -- and increase sales.
Adam Bornstein | 4 min read

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How to Measure Your Customers' Happiness Score (and Why That Matters)
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How to Measure Your Customers' Happiness Score (and Why That Matters)

Learning how to determine your customers' level of satisfaction with your product or service is one of the best time investments you can make.
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Customers Flee for a Reason. You Need to Give Them Reasons to Stay.
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Customers Flee for a Reason. You Need to Give Them Reasons to Stay.

You have to listen.
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Meaningful Conversations Will Keep Your Clients Coming Back for More
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Meaningful Conversations Will Keep Your Clients Coming Back for More

Technology has made every aspect of business easier -- except one: making a human connection with your customer.
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Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.
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Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.

Customer insights. A welcoming environment. Transparency. You don't need to be a rocket scientist to figure it out.
AJ Agrawal | 5 min read
Frontier Airlines Is Learning the Hard Way That Value Is King
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Frontier Airlines Is Learning the Hard Way That Value Is King

Frontier's debacle in Denver shows that offering the cheapest price is a losing strategy if customers are unhappy with what they bought.
Grant Cardone | 5 min read
Scope Creep, the Killer of Projects
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Scope Creep, the Killer of Projects

When a customer's requests for add-ons and changes puts a project manager in an invidious position, scope creep has crept in.
Phil La Duke | 5 min read
You Can't Expand While Your House Is on Fire
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You Can't Expand While Your House Is on Fire

Some steps you just don't get to skip, like having a product that works as advertised, at a cost that makes economic sense.
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How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season
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How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season

Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
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5 Ways to Turn Your Company Culture Around

If your company is suffering from poor culture and disengaged employees, change the conversation. Here's how.
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3 Ecommerce Companies Rocking Their Customer Service
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3 Ecommerce Companies Rocking Their Customer Service

Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
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