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Customer Satisfaction

4 Keys to Satisfying 21st Century Customers
Customer Service

4 Keys to Satisfying 21st Century Customers

Make it easy for them, from interacting with you to paying their bill.
Chidike Samuelson | 7 min read
Signs a Customer Is About to Leave -- and How to Prevent It

Signs a Customer Is About to Leave -- and How to Prevent It

Churn proof your business by paying attention early.
Sandi Lin | 5 min read
4 Metrics to Measure Your Team's Productivity

4 Metrics to Measure Your Team's Productivity

Show me the data!
Albizu Garcia | 5 min read
With Net Promoter Surveys, Grow Your Company Without Spending Big on Marketing

With Net Promoter Surveys, Grow Your Company Without Spending Big on Marketing

They can help you learn valuable insights from existing customers -- and increase sales.
Adam Bornstein | 4 min read
How to Measure Your Customers' Happiness Score (and Why That Matters)

How to Measure Your Customers' Happiness Score (and Why That Matters)

Learning how to determine your customers' level of satisfaction with your product or service is one of the best time investments you can make.
Syed Balkhi | 5 min read

More From This Topic

Customers Flee for a Reason. You Need to Give Them Reasons to Stay.
Customer Relationship

Customers Flee for a Reason. You Need to Give Them Reasons to Stay.

You have to listen.
Rebekah Iliff | 6 min read
Meaningful Conversations Will Keep Your Clients Coming Back for More
Communication Strategies

Meaningful Conversations Will Keep Your Clients Coming Back for More

Technology has made every aspect of business easier -- except one: making a human connection with your customer.
Craig Corbett | 10 min read
Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.
Customer Satisfaction

Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.

Customer insights. A welcoming environment. Transparency. You don't need to be a rocket scientist to figure it out.
AJ Agrawal | 5 min read
5 Surefire Ways to Improve Your Site's Online Reviews
Online Reviews

5 Surefire Ways to Improve Your Site's Online Reviews

Having negative online reviews about your site is not the same as having 'bad' reviews. This writer explains the difference.
Toby Nwazor | 5 min read
Frontier Airlines Is Learning the Hard Way That Value Is King
Value

Frontier Airlines Is Learning the Hard Way That Value Is King

Frontier's debacle in Denver shows that offering the cheapest price is a losing strategy if customers are unhappy with what they bought.
Grant Cardone | 5 min read
Scope Creep, the Killer of Projects
Project Management

Scope Creep, the Killer of Projects

When a customer's requests for add-ons and changes puts a project manager in an invidious position, scope creep has crept in.
Phil La Duke | 5 min read
6 Gestures That Wow Customers and Earn Their Loyalty
Customer Loyalty

6 Gestures That Wow Customers and Earn Their Loyalty

These tips below will help you wow your customers and keep them coming back for more.
Toby Nwazor | 5 min read
You Can't Expand While Your House Is on Fire
Product Development

You Can't Expand While Your House Is on Fire

Some steps you just don't get to skip, like having a product that works as advertised, at a cost that makes economic sense.
George Deeb | 5 min read
How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season
Holidays

How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season

Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
Sujan Patel | 5 min read
5 Ways to Turn Your Company Culture Around
Corporate Culture

5 Ways to Turn Your Company Culture Around

If your company is suffering from poor culture and disengaged employees, change the conversation. Here's how.
Rob Villeneuve | 6 min read