Customer Satisfaction

News and Articles About Customer Satisfaction

3 Ecommerce Companies Rocking Their Customer Service
Customer Experience

3 Ecommerce Companies Rocking Their Customer Service

Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
Pratik Dholakiya
The 'F-Word' in B2B Relationships
Customer Experience

The 'F-Word' in B2B Relationships

When the customer tells you everything is "fine" it is time be alarmed.
Aaron Orendorff
Why Customers Are Unhappy With Anything Less Than a Perfect Match
Customer Experience

Why Customers Are Unhappy With Anything Less Than a Perfect Match

As hyper personalization takes over on-demand industries, the equation for superior customer satisfaction becomes more complicated.
Eyal Ronen
Improve Your Great Idea by Listening to What Your Customers Tell You
Customer Experience

Improve Your Great Idea by Listening to What Your Customers Tell You

You need unshakeable confidence to start a business and a lot of humility to make it succeed.
Wendy Keller
Elon Musk Personally Cancels 'Super Rude' Customer's Tesla Model X Order
Customer Experience

Elon Musk Personally Cancels 'Super Rude' Customer's Tesla Model X Order

Don't cross the Bel Air billionaire. He has the power to ban you.
Kim Lachance Shandrow
How to Easily Measure Customer Satisfaction
Customer Experience

How to Easily Measure Customer Satisfaction

There are many ways to get a quantitative look at how your support team is doing, but far fewer to assess the care and thought being put into your replies.
Gregory Ciotti
Chick-fil-A Beats Out Chipotle in Customer Satisfaction
Customer Experience

Chick-fil-A Beats Out Chipotle in Customer Satisfaction

A new reports reveals that, as a whole, customers' appreciation for fast food is dwindling.
Kate Taylor
The Airlines and Hotels That Rank Highest for Customer Service
Customer Experience

The Airlines and Hotels That Rank Highest for Customer Service

Which companies came out on top? Find out here.
3 Ways Your Current Customers Can Help You Acquire New Ones
Customer Experience

3 Ways Your Current Customers Can Help You Acquire New Ones

For a startup, immediately identifying and building relationships with your happiest and most outspoken customers can pay huge dividends.
Aaron Goodin
Should You Listen to Your Customers' Needs or Do They Even Know What They Really Want?
Customer Experience

Should You Listen to Your Customers' Needs or Do They Even Know What They Really Want?

There is a difference between deeply understanding your customers by asking them what they want and doing exactly what they say.
Alice Default
5 Ways to Dazzle and Delight Your Customers This Holiday Season
Customer Experience

5 Ways to Dazzle and Delight Your Customers This Holiday Season

Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
Sujan Patel
The 3 Things You Need to Do When You've Upset Your Customer
Customer Experience

The 3 Things You Need to Do When You've Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
Tom Borg
3 Devices to Aid in Getting Your Bearings En Route to a New Venture
Customer Experience

3 Devices to Aid in Getting Your Bearings En Route to a New Venture

An entrepreneur's flexibility is critical in exploring and learning from markets outside the comfort zone.
Travis Ledwith