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Customer Satisfaction

Customer Service

4 Keys to Satisfying 21st Century Customers

Make it easy for them, from interacting with you to paying their bill.

Signs a Customer Is About to Leave -- and How to Prevent It

Churn proof your business by paying attention early.

With Net Promoter Surveys, Grow Your Company Without Spending Big on Marketing

They can help you learn valuable insights from existing customers -- and increase sales.

How to Measure Your Customers' Happiness Score (and Why That Matters)

Learning how to determine your customers' level of satisfaction with your product or service is one of the best time investments you can make.

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Communication Strategies

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Technology has made every aspect of business easier -- except one: making a human connection with your customer.
Customer Satisfaction

Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.

Customer insights. A welcoming environment. Transparency. You don't need to be a rocket scientist to figure it out.
Online Reviews

5 Surefire Ways to Improve Your Site's Online Reviews

Having negative online reviews about your site is not the same as having 'bad' reviews. This writer explains the difference.
Value

Frontier Airlines Is Learning the Hard Way That Value Is King

Frontier's debacle in Denver shows that offering the cheapest price is a losing strategy if customers are unhappy with what they bought.
Project Management

Scope Creep, the Killer of Projects

When a customer's requests for add-ons and changes puts a project manager in an invidious position, scope creep has crept in.
Ready For Anything

6 Gestures That Wow Customers and Earn Their Loyalty

These tips below will help you wow your customers and keep them coming back for more.
Ready For Anything

You Can't Expand While Your House Is on Fire

Some steps you just don't get to skip, like having a product that works as advertised, at a cost that makes economic sense.
Holidays

How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season

Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
Ready For Anything

5 Ways to Turn Your Company Culture Around

If your company is suffering from poor culture and disengaged employees, change the conversation. Here's how.