Customer Satisfaction

4 Keys to Satisfying 21st Century Customers

Make it easy for them, from interacting with you to paying their bill.

Chidike Samuelson

· 7 min read

Sandi Lin

· 5 min read

With Net Promoter Surveys, Grow Your Company Without Spending Big on Marketing

They can help you learn valuable insights from existing customers -- and increase sales.

Adam Bornstein

· 4 min read

How to Measure Your Customers' Happiness Score (and Why That Matters)

Learning how to determine your customers' level of satisfaction with your product or service is one of the best time investments you can make.

Syed Balkhi

· 5 min read

Meaningful Conversations Will Keep Your Clients Coming Back for More

Technology has made every aspect of business easier -- except one: making a human connection with your customer.

Craig Corbett

· 10 min read

Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.

Customer insights. A welcoming environment. Transparency. You don't need to be a rocket scientist to figure it out.

AJ Agrawal

· 5 min read

Frontier Airlines Is Learning the Hard Way That Value Is King

Frontier's debacle in Denver shows that offering the cheapest price is a losing strategy if customers are unhappy with what they bought.

Grant Cardone

· 5 min read

Scope Creep, the Killer of Projects

When a customer's requests for add-ons and changes puts a project manager in an invidious position, scope creep has crept in.

Phil La Duke

· 5 min read

You Can't Expand While Your House Is on Fire

Some steps you just don't get to skip, like having a product that works as advertised, at a cost that makes economic sense.

George Deeb

· 5 min read

How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season

Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.

Sujan Patel

· 5 min read