Customer Satisfaction

6 Ways to Ensure Employee and Customer Satisfaction When Everyone's Working Remotely

In order to lead successfully, you need to satisfy employees and customers. Here's how to do it right.

Sumit Aneja

4 Keys to Satisfying 21st Century Customers

Make it easy for them, from interacting with you to paying their bill.

With Net Promoter Surveys, Grow Your Company Without Spending Big on Marketing

They can help you learn valuable insights from existing customers -- and increase sales.

How to Measure Your Customers' Happiness Score (and Why That Matters)

Learning how to determine your customers' level of satisfaction with your product or service is one of the best time investments you can make.

Syed Balkhi

Meaningful Conversations Will Keep Your Clients Coming Back for More

Technology has made every aspect of business easier -- except one: making a human connection with your customer.

Craig Corbett

Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.

Customer insights. A welcoming environment. Transparency. You don't need to be a rocket scientist to figure it out.

AJ Agrawal

Frontier Airlines Is Learning the Hard Way That Value Is King

Frontier's debacle in Denver shows that offering the cheapest price is a losing strategy if customers are unhappy with what they bought.

Grant Cardone

Scope Creep, the Killer of Projects

When a customer's requests for add-ons and changes puts a project manager in an invidious position, scope creep has crept in.

Phil La Duke