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More Posts on Customer Satisfaction
In order to lead successfully, you need to satisfy employees and customers. Here's how to do it right.
What's right for the client is best for everyone, he says.
Churn proof your business by paying attention early.
Learning how to determine your customers' level of satisfaction with your product or service is one of the best time investments you can make.
Technology has made every aspect of business easier -- except one: making a human connection with your customer.
Customer insights. A welcoming environment. Transparency. You don't need to be a rocket scientist to figure it out.
Frontier's debacle in Denver shows that offering the cheapest price is a losing strategy if customers are unhappy with what they bought.