5 Ways to Turn Your Company Culture Around
6 min read
You Can't Expand While Your House Is on Fire
Follow These Laws to Grab Customers' Attention
How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season
News and Articles About Customer Satisfaction
3 Ecommerce Companies Rocking Their Customer Service
Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
The 'F-Word' in B2B Relationships
When the customer tells you everything is "fine" it is time be alarmed.
Why Customers Are Unhappy With Anything Less Than a Perfect Match
As hyper personalization takes over on-demand industries, the equation for superior customer satisfaction becomes more complicated.
Improve Your Great Idea by Listening to What Your Customers Tell You
You need unshakeable confidence to start a business and a lot of humility to make it succeed.
Elon Musk Personally Cancels 'Super Rude' Customer's Tesla Model X Order
Don't cross the Bel Air billionaire. He has the power to ban you.
Kim Lachance Shandrow
How to Easily Measure Customer Satisfaction
There are many ways to get a quantitative look at how your support team is doing, but far fewer to assess the care and thought being put into your replies.
Chick-fil-A Beats Out Chipotle in Customer Satisfaction
A new reports reveals that, as a whole, customers' appreciation for fast food is dwindling.
The Airlines and Hotels That Rank Highest for Customer Service
Which companies came out on top? Find out here.
Here We Go Again: Comcast Changes Another Customer's Name to Something Super Offensive.
If you don't offend enough the first time, try, try again.
Kim Lachance Shandrow
3 Ways Your Current Customers Can Help You Acquire New Ones
For a startup, immediately identifying and building relationships with your happiest and most outspoken customers can pay huge dividends.
Should You Listen to Your Customers' Needs or Do They Even Know What They Really Want?
There is a difference between deeply understanding your customers by asking them what they want and doing exactly what they say.
The 3 Things You Need to Do When You've Upset Your Customer
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
3 Devices to Aid in Getting Your Bearings En Route to a New Venture
An entrepreneur's flexibility is critical in exploring and learning from markets outside the comfort zone.
3 Sales Lessons from Eric Cantor
You won't go further if you forget the people who got you where you are.
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