Customer Satisfaction
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Project Management
Scope Creep, the Killer of Projects
When a customer's requests for add-ons and changes puts a project manager in an invidious position, scope creep has crept in.
Customer Loyalty
6 Gestures That Wow Customers and Earn Their Loyalty
These tips below will help you wow your customers and keep them coming back for more.
Product Development
You Can't Expand While Your House Is on Fire
Some steps you just don't get to skip, like having a product that works as advertised, at a cost that makes economic sense.
Holidays
How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season
Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
Corporate Culture
5 Ways to Turn Your Company Culture Around
If your company is suffering from poor culture and disengaged employees, change the conversation. Here's how.
Customer Service
3 Ecommerce Companies Rocking Their Customer Service
Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
Customer Relationship Management
The Key to a Happy, Healthy Relationship With Your Customers
Customer service isn't rocket science, and these tips will help you learn how to deliver it better than your competition.
B2B
The 'F-Word' in B2B Relationships
When the customer tells you everything is "fine" it is time be alarmed.
On-Demand
Why Customers Are Unhappy With Anything Less Than a Perfect Match
As hyper personalization takes over on-demand industries, the equation for superior customer satisfaction becomes more complicated.
Customer Satisfaction
Improve Your Great Idea by Listening to What Your Customers Tell You
You need unshakeable confidence to start a business and a lot of humility to make it succeed.
