Customer Satisfaction
News and Articles About Customer Satisfaction
Customer Experience ![Pratik Dholakiya]()
3 Ecommerce Companies Rocking Their Customer Service
Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
Customer Experience ![Aaron Orendorff]()
The 'F-Word' in B2B Relationships
When the customer tells you everything is "fine" it is time be alarmed.
Customer Experience ![Eyal Ronen]()
Why Customers Are Unhappy With Anything Less Than a Perfect Match
As hyper personalization takes over on-demand industries, the equation for superior customer satisfaction becomes more complicated.
Customer Experience ![Wendy Keller]()
Improve Your Great Idea by Listening to What Your Customers Tell You
You need unshakeable confidence to start a business and a lot of humility to make it succeed.
Customer Experience ![Kim Lachance Shandrow]()
Elon Musk Personally Cancels 'Super Rude' Customer's Tesla Model X Order
Don't cross the Bel Air billionaire. He has the power to ban you.
Customer Experience ![Gregory Ciotti]()
How to Easily Measure Customer Satisfaction
There are many ways to get a quantitative look at how your support team is doing, but far fewer to assess the care and thought being put into your replies.
Customer Experience ![Kate Taylor]()
Chick-fil-A Beats Out Chipotle in Customer Satisfaction
A new reports reveals that, as a whole, customers' appreciation for fast food is dwindling.
Customer Experience
The Airlines and Hotels That Rank Highest for Customer Service
Which companies came out on top? Find out here.
Customer Experience ![Kim Lachance Shandrow]()
Here We Go Again: Comcast Changes Another Customer's Name to Something Super Offensive.
If you don't offend enough the first time, try, try again.
Customer Experience ![Aaron Goodin]()
3 Ways Your Current Customers Can Help You Acquire New Ones
For a startup, immediately identifying and building relationships with your happiest and most outspoken customers can pay huge dividends.
Customer Experience ![Alice Default]()
Should You Listen to Your Customers' Needs or Do They Even Know What They Really Want?
There is a difference between deeply understanding your customers by asking them what they want and doing exactly what they say.
Customer Experience ![Tom Borg]()
The 3 Things You Need to Do When You've Upset Your Customer
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
Customer Experience ![Travis Ledwith]()
3 Devices to Aid in Getting Your Bearings En Route to a New Venture
An entrepreneur's flexibility is critical in exploring and learning from markets outside the comfort zone.
Customer Experience ![Gregg Schwartz]()
3 Sales Lessons from Eric Cantor
You won't go further if you forget the people who got you where you are.
