Customer Satisfaction

The Post-Pandemic Playbook for Small Businesses

While every small business is unique, there are a few common strategies they can count on in our post-pandemic world.

Meredith Schmidt

Customer-Centricity as a Business Mission

While it is a widely spread board-room buzzword, the reality is that it is not as widely applied. Customer-centricity is easier said than done.

Ilenia Vidili

How An Above-and-Beyond Floral Experience Led to a Lifetime Customer

Nic Faitos, owner of Starbright Floral Designs, shares how making small adjustments and investing in the extras can make a big difference - especially when it comes to revenue.

6 Ways to Ensure Employee and Customer Satisfaction When Everyone's Working Remotely

In order to lead successfully, you need to satisfy employees and customers. Here's how to do it right.

Sumit Aneja

How The Cashback And Coupon Industry Is Influencing India's Ecommerce Sector

E-commerce players now understand the benefits of discount coupons and cashback sites. It has helped them retain an even larger market share and stay ahead of the competition

Shankar Kotuli

How Can an Entrepreneur Enter a Saturated Market?

This is how an entrepreneur can identify the negative stereotypes that exist in the industry and place his product as an alternative to the problem to penetrate a saturated market

Vineet Arya

Your Business Communications Mustn't Suffer Due to Telephony Disasters

Next-gen privately hosted telephony systems not only help improve customer satisfaction, through seamless communications

Piyush Dawar

4 Keys to Satisfying 21st Century Customers

Make it easy for them, from interacting with you to paying their bill.

CRM: Going Digital To Improve Customer Satisfaction

CRM system which helps track all activities related to a case in terms of progress and resolution, and in turn provides a complete view of all interactions and customer relationships

Virender Jeet

Challenges Faced by New Age Independent Hoteliers and Winning Over Them

Even while dealing with all the challenges, the role of an independent hotelier brings new excitement, learning, achievement and satisfaction every day

Signs a Customer Is About to Leave -- and How to Prevent It

Churn proof your business by paying attention early.

Sandi Lin