Customer Satisfaction
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4 Keys to Satisfying 21st Century Customers
Make it easy for them, from interacting with you to paying their bill.
Signs a Customer Is About to Leave -- and How to Prevent It
Churn proof your business by paying attention early.
With Net Promoter Surveys, Grow Your Company Without Spending Big on Marketing
They can help you learn valuable insights from existing customers -- and increase sales.
How to Measure Your Customers' Happiness Score (and Why That Matters)
Learning how to determine your customers' level of satisfaction with your product or service is one of the best time investments you can make.
Customers Flee for a Reason. You Need to Give Them Reasons to Stay.
You have to listen.
Meaningful Conversations Will Keep Your Clients Coming Back for More
Technology has made every aspect of business easier -- except one: making a human connection with your customer.
Want Loyal Customers? Prioritize Your Customer Service With These 4 Tactics.
Customer insights. A welcoming environment. Transparency. You don't need to be a rocket scientist to figure it out.
Frontier Airlines Is Learning the Hard Way That Value Is King
Frontier's debacle in Denver shows that offering the cheapest price is a losing strategy if customers are unhappy with what they bought.
Scope Creep, the Killer of Projects
When a customer's requests for add-ons and changes puts a project manager in an invidious position, scope creep has crept in.
You Can't Expand While Your House Is on Fire
Some steps you just don't get to skip, like having a product that works as advertised, at a cost that makes economic sense.
How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season
Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
