Customer Satisfaction
Digital vs. Personal — What's the Best Way to Communicate With Your Customers?
One of the challenges all businesses face is figuring out how much personal support to offer their customers.
How to Remove Negative Reviews Online and Protect Your Online Reputation
In the digital age, maintaining a positive online reputation is crucial for businesses, as customer reviews on the internet heavily influence brand perception and purchasing decisions. This article delves into effective strategies for managing both legitimate and fake online reviews, offering insights into crisis management and proactive approaches to uphold and enhance your brand's reputation in the virtual world.
5 Ways to Avoid Unfair Business Practices While Protecting Your Business and Customers
Building your business on a firm, fair and ethical foundation helps reduce risk and protect your brand over the long haul.
The Customer Isn't Always Right, But They Should Be Treated Right — Here's Why It Really Matters (and How to Keep Them Happy)
Why you must learn to treat all of your customers with the same respect, integrity and urgency.
We Have an Empathy Crisis on Our Hands. Here's How to Combat the Rising Trend of Poor Customer Service.
Ever wonder why exceptional customer service is becoming an endangered species? Here's how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.
The Ridiculously Easy Guide to Internal Customer Service Training
Eight internal customer service training insights you can put to use at your company today.
This is the Worst Possible Way You Can Make A Customer Feel (and How To Avoid It)
The most cringeworthy customer service mistake you're probably making and the customer service training tips for making it stop.
How to Ensure Product Quality and Customer Satisfaction Through Package Testing
Discover the comprehensive guide to package testing and its vital role in driving business growth. Optimize your packaging strategies for success and customer satisfaction.
Unhappy Customers and Employees Can Wreak Havoc on Your Business. Here's How to Make Both Happy.
The combined expense of dissatisfied workers and customers can be detrimental to your business if not approached strategically.
Customer Loyalty Is Your Holy Grail for Success. Here's How to Cultivate It.
Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment.
Accelerate Growth by Seeing Your Business Through Your Clients' Eyes
Being a client of my company before becoming its CEO helped me take the business to new heights.
Beyond Corporate Metrics: How to Build Client Satisfaction From the Ground Up
No matter how brilliant your product or service is, you simply won't see maximum growth and business performance if your customer support and client satisfaction are being neglected.
Customer-Centricity as a Business Mission
While it is a widely spread board-room buzzword, the reality is that it is not as widely applied. Customer-centricity is easier said than done.
How An Above-and-Beyond Floral Experience Led to a Lifetime Customer
Nic Faitos, owner of Starbright Floral Designs, shares how making small adjustments and investing in the extras can make a big difference - especially when it comes to revenue.
6 Ways to Ensure Employee and Customer Satisfaction When Everyone's Working Remotely
In order to lead successfully, you need to satisfy employees and customers. Here's how to do it right.