Customer Satisfaction

Business News

5 Ways to Avoid Unfair Business Practices While Protecting Your Business and Customers

Building your business on a firm, fair and ethical foundation helps reduce risk and protect your brand over the long haul.

Business News

The Customer Isn't Always Right, But They Should Be Treated Right — Here's Why It Really Matters (and How to Keep Them Happy)

Why you must learn to treat all of your customers with the same respect, integrity and urgency.

Business News

We Have an Empathy Crisis on Our Hands. Here's How to Combat the Rising Trend of Poor Customer Service.

Ever wonder why exceptional customer service is becoming an endangered species? Here's how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.

Business News

The Ridiculously Easy Guide to Internal Customer Service Training

Eight internal customer service training insights you can put to use at your company today.

Business News

This is the Worst Possible Way You Can Make A Customer Feel (and How To Avoid It)

The most cringeworthy customer service mistake you're probably making and the customer service training tips for making it stop.

Business News

How to Ensure Product Quality and Customer Satisfaction Through Package Testing

Discover the comprehensive guide to package testing and its vital role in driving business growth. Optimize your packaging strategies for success and customer satisfaction.

Business News

Unhappy Customers and Employees Can Wreak Havoc on Your Business. Here's How to Make Both Happy.

The combined expense of dissatisfied workers and customers can be detrimental to your business if not approached strategically.

Business News

Customer Loyalty Is Your Holy Grail for Success. Here's How to Cultivate It.

Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment.

Business News

Accelerate Growth by Seeing Your Business Through Your Clients' Eyes

Being a client of my company before becoming its CEO helped me take the business to new heights.

Business News

Beyond Corporate Metrics: How to Build Client Satisfaction From the Ground Up

No matter how brilliant your product or service is, you simply won't see maximum growth and business performance if your customer support and client satisfaction are being neglected.

Business News

The Post-Pandemic Playbook for Small Businesses

While every small business is unique, there are a few common strategies they can count on in our post-pandemic world.

Business News

Customer-Centricity as a Business Mission

While it is a widely spread board-room buzzword, the reality is that it is not as widely applied. Customer-centricity is easier said than done.

Business News

How An Above-and-Beyond Floral Experience Led to a Lifetime Customer

Nic Faitos, owner of Starbright Floral Designs, shares how making small adjustments and investing in the extras can make a big difference - especially when it comes to revenue.

Business News

6 Ways to Ensure Employee and Customer Satisfaction When Everyone's Working Remotely

In order to lead successfully, you need to satisfy employees and customers. Here's how to do it right.

Business News

Ecommerce Expert Jay Wright on Why Being 'Client Obsessed' is Key to Success

What's right for the client is best for everyone, he says.