Customer Satisfaction

Corporate Culture

5 Ways to Turn Your Company Culture Around

If your company is suffering from poor culture and disengaged employees, change the conversation. Here's how.
Customer Service

3 Ecommerce Companies Rocking Their Customer Service

Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
Customer Relationship Management

The Key to a Happy, Healthy Relationship With Your Customers

Customer service isn't rocket science, and these tips will help you learn how to deliver it better than your competition.
B2B

The 'F-Word' in B2B Relationships

When the customer tells you everything is "fine" it is time be alarmed.
On-Demand

Why Customers Are Unhappy With Anything Less Than a Perfect Match

As hyper personalization takes over on-demand industries, the equation for superior customer satisfaction becomes more complicated.
Customer Satisfaction

Improve Your Great Idea by Listening to What Your Customers Tell You

You need unshakeable confidence to start a business and a lot of humility to make it succeed.
Elon Musk

Elon Musk Personally Cancels 'Super Rude' Customer's Tesla Model X Order

Don't cross the Bel Air billionaire. He has the power to ban you.
Customer Satisfaction

How to Easily Measure Customer Satisfaction

There are many ways to get a quantitative look at how your support team is doing, but far fewer to assess the care and thought being put into your replies.
Chick-fil-A

Chick-fil-A Beats Out Chipotle in Customer Satisfaction

A new reports reveals that, as a whole, customers' appreciation for fast food is dwindling.
Personality

What Your Writing Says About Your Personality

According to Watson the computer, anyway.
Finding Customers

3 Ways Your Current Customers Can Help You Acquire New Ones

For a startup, immediately identifying and building relationships with your happiest and most outspoken customers can pay huge dividends.
Customer Feedback

Should You Listen to Your Customers' Needs or Do They Even Know What They Really Want?

There is a difference between deeply understanding your customers by asking them what they want and doing exactly what they say.
Customer Service

The 3 Things You Need to Do When You've Upset Your Customer

If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.