Customer Satisfaction

The Real Cost of Giving Terrible Customer Service
Customer Service

The Real Cost of Giving Terrible Customer Service

What you can learn from one startup that botched a delivery and lost me as a customer forever.
Carol Roth | 7 min read
3 Devices to Aid in Getting Your Bearings En Route to a New Venture
Target Markets

3 Devices to Aid in Getting Your Bearings En Route to a New Venture

An entrepreneur's flexibility is critical in exploring and learning from markets outside the comfort zone.
Travis Ledwith | 5 min read
3 Sales Lessons from Eric Cantor
Connecting with Customers

3 Sales Lessons from Eric Cantor

You won't go further if you forget the people who got you where you are.
Gregg Schwartz | 4 min read
Cultivating the Right Attitude Turns Customers Into Followers
Customer Satisfaction

Cultivating the Right Attitude Turns Customers Into Followers

Putting the customer at the center of all you do is the cornerstone of succeeding at any business.
Kumail Hemani | 4 min read
Lessons in Customer Service From the World's Most Beloved Companies
Customer Service

Lessons in Customer Service From the World's Most Beloved Companies

We shed some light on what these big companies are getting right with customer service, and why.
Gregory Ciotti | 12 min read
Build Great Customer Service Into Your Business With These 5 Tips
Customer Service

Build Great Customer Service Into Your Business With These 5 Tips

Happy customers can become brand advocates, which leads to more customers.
Scott Moyer | 3 min read
How This Startup's Focus on Personal Touch Helped It Thrive
Branding

How This Startup's Focus on Personal Touch Helped It Thrive

Online personal style service Stitch Fix builds loyalty by really knowing its customers.
Rebekah Epstein | 4 min read
Brand Like Your Company Really Matters
Branding

Brand Like Your Company Really Matters

In a rapidly changing landscape, businesses must to get closer to customers to create products they will truly value.
Cory Sistrunk | 4 min read
Why Can Some Businesses Get Away With High Prices?
Pricing

Why Can Some Businesses Get Away With High Prices?

Ivy League schools, top doctors and rock stars provide a lesson for your business.
Gene Marks | 4 min read
How the Rules of Customer Satisfaction Have Changed
Customer Relationship

How the Rules of Customer Satisfaction Have Changed

The web has shaken things up, giving more power to consumers. It's now even more important to keep people happy.
Jobert E. Abueva | 3 min read
Follow These Laws to Grab Customers' Attention
Customer Relationship

Follow These Laws to Grab Customers' Attention

Analysts and experts have tried for years to crack the customer conundrum. It really shouldn't be that difficult. Here are a few laws to follow.
Andrew Sobel | 4 min read
3 Situations When You Should Shut Your Mouth
Growth Strategies

3 Situations When You Should Shut Your Mouth

While entrepreneurs could babble on and on about their endeavor and how much they accomplished, sometimes it pays to just listen to others.
Matthew Toren | 4 min read
Customer Retention Begins on the Front Lines
Growth Strategies

Customer Retention Begins on the Front Lines

Your existing customer base can still help you grow. Make sure your employees who deal with them are passionate.
Andrew Miller | 4 min read
Move Over Big Data -- Here Comes 'Fast' Data
Innovation Now

Move Over Big Data -- Here Comes 'Fast' Data

Learn how businesses are using data in real-time to react to customer feedback more quickly and efficiently.
Neil Parmar | 4 min read