Customer Satisfaction: Page 4
Chick-fil-A Beats Out Chipotle in Customer Satisfaction
A new reports reveals that, as a whole, customers' appreciation for fast food is dwindling.
The Airlines and Hotels That Rank Highest for Customer Service
Which companies came out on top? Find out here.
What Your Writing Says About Your Personality
According to Watson the computer, anyway.
Here We Go Again: Comcast Changes Another Customer's Name to Something Super Offensive.
If you don't offend enough the first time, try, try again.
3 Ways Your Current Customers Can Help You Acquire New Ones
For a startup, immediately identifying and building relationships with your happiest and most outspoken customers can pay huge dividends.
Should You Listen to Your Customers' Needs or Do They Even Know What They Really Want?
There is a difference between deeply understanding your customers by asking them what they want and doing exactly what they say.
The 3 Things You Need to Do When You've Upset Your Customer
If your customer is letting you know he's not happy with your business, you have a chance to make things right. Here's how.
Lessons in Customer Service From the World's Most Beloved Companies
We shed some light on what these big companies are getting right with customer service, and why.
Build Great Customer Service Into Your Business With These 5 Tips
Happy customers can become brand advocates, which leads to more customers.
Why Can Some Businesses Get Away With High Prices?
Ivy League schools, top doctors and rock stars provide a lesson for your business.
Follow These Laws to Grab Customers' Attention
Analysts and experts have tried for years to crack the customer conundrum. It really shouldn't be that difficult. Here are a few laws to follow.
3 Situations When You Should Shut Your Mouth
While entrepreneurs could babble on and on about their endeavor and how much they accomplished, sometimes it pays to just listen to others.
Move Over Big Data -- Here Comes 'Fast' Data
Learn how businesses are using data in real-time to react to customer feedback more quickly and efficiently.