Difficult Clients

Leadership

A Disastrous Project and Screaming Client Are Inevitable

Great leaders learn from everything, and a project gone wrong is no exception. Here's a process for doing just that.

4 Types of Clients Your Growing Business Can't Afford to Work With

It may seem counter-intuitive, but firing certain types of paying customers could actually help your company grow.

How to Deal With 4 Types of Impossible Clients

Just because a client is difficult doesn't mean you can't keep him or her happy.

Finding Your Soul While Hunting 'Whales'

Will you become Ahab, or thrive, when that great big, dreamed-of client comes calling?

How to Finesse Your Relationship With the 10 Types of Clients Everyone Gets

No matter how well you know you business, you have to know people to succeed.

More From This Topic

Client Relationship Management

3 Lessons for Handling Challenging Clients

Sometimes, the best strategy is to say no, and mean it.
Customer Relationship

4 Times You Need to Say Goodbye to a Client

Nobody likes a break up, but sometimes it's the best thing to do for your business.
Client Relationships

7 Telltale Signs It's Time to Fire a Client

Some clients simply aren't worth the money they are paying.
Managing Employees

10 People Who Will Destroy Your Business

Be wary of those who have flash or cash but not your best interests in mind.
Difficult Clients

5 Tried and True Ways to Calm Down a Difficult Client

You can't make everyone happy all the time but you can always listen and offer solutions.
Difficult Clients

7 Strategies to Succeed With That Demanding, Difficult Customer

Understand how to deflect and bypass a client's anger to meet your goals.
Customer Service

Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.

If you're a jerk looking for work, the former head of Reddit just might have a job for you. Nice guys need not apply.
Client Relationship Management

'Opportunity Cost' Sounds Abstract But It Costs Your Business Real Money

Clients who don't value your time keep you from those who do. There are polite ways to set them straight.
Problem Customers

The Essential Script for Releasing a Client

It's awkward, but knowing how to say adieu to a problem customer can make all the difference.
Customers

4 Scenarios That May Prompt You to Divorce a Client

Should you stay or should you go? Here's how to tell whether you should keep working with that client.