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More Posts on Difficult Clients
Great leaders learn from everything, and a project gone wrong is no exception. Here's a process for doing just that.
It may seem counter-intuitive, but firing certain types of paying customers could actually help your company grow.
No matter how well you know you business, you have to know people to succeed.
You can't make everyone happy all the time but you can always listen and offer solutions.
Understand how to deflect and bypass a client's anger to meet your goals.
If you're a jerk looking for work, the former head of Reddit just might have a job for you. Nice guys need not apply.