What Vision Loss Has Taught Me About Balancing Extremes in Business
A legally blind CEO gives her particular wisdom on navigating complex decisions and avoiding the tendency to go to extremes in business.
How to Tell Your Bullying Client to Politely (and Professionally) Get Lost
Succumbing to a client's unreasonable demands and tantrums is an easy mistake for business owners to make.
Is Your Client Actually a Nightmare? Watch Out for These 3 Red Flags.
Not all clients are good clients — or worth your time.
3 Difficult Workplace Personalities That Are Great Hires
Before writing off these challenging candidates as "toxic," consider what they can contribute to your organization
6 Things to Do When a Client Loses Interest in Your Work
It happens to every freelancer at some point. A client changed focus or found someone whose work they like more.
Why It's Important to Protect Your Team From Difficult Clients
The customer isn't always right, and you should confront them when they're wrong.
5 Reasons to Fire a Customer -- Plus 5 Steps to Take Before You Do
Most situations are resolvable, but it's important to know when to go your separate ways.
Not All Clients Are Good for Business. Here's How to Find the Ones Who Are.
Customers who don't value your work appropriately are a financial and emotional drain.
A Disastrous Project and Screaming Client Are Inevitable
Great leaders learn from everything, and a project gone wrong is no exception. Here's a process for doing just that.
4 Types of Clients Your Growing Business Can't Afford to Work With
It may seem counter-intuitive, but firing certain types of paying customers could actually help your company grow.
How to Deal With 4 Types of Impossible Clients
Just because a client is difficult doesn't mean you can't keep him or her happy.
Finding Your Soul While Hunting 'Whales'
Will you become Ahab, or thrive, when that great big, dreamed-of client comes calling?
How to Finesse Your Relationship With the 10 Types of Clients Everyone Gets
No matter how well you know you business, you have to know people to succeed.
3 Lessons for Handling Challenging Clients
Sometimes, the best strategy is to say no, and mean it.
4 Times You Need to Say Goodbye to a Client
Nobody likes a break up, but sometimes it's the best thing to do for your business.