Thought Leaders
How To Embed Your Client Needs into Your Business DNA
Integrating client feedback into the very fabric of your business operations will keep your clients returning for more.
By Rim Elijah
Difficult Clients
Thought Leaders
What Vision Loss Has Taught Me About Balancing Extremes in Business
A legally blind CEO gives her particular wisdom on navigating complex decisions and avoiding the tendency to go to extremes in business.
By Nancy Solari
Business News
How to Tell Your Bullying Client to Politely (and Professionally) Get Lost
Succumbing to a client's unreasonable demands and tantrums is an easy mistake for business owners to make.
Human Resources
3 Difficult Workplace Personalities That Are Great Hires
Before writing off these challenging candidates as "toxic," consider what they can contribute to your organization
Thought Leaders
6 Things to Do When a Client Loses Interest in Your Work
It happens to every freelancer at some point. A client changed focus or found someone whose work they like more.
Thought Leaders
Why It’s Important to Protect Your Team From Difficult Clients
The customer isn't always right, and you should confront them when they're wrong.
Thought Leaders
5 Reasons to Fire a Customer — Plus 5 Steps to Take Before You Do
Most situations are resolvable, but it's important to know when to go your separate ways.
By Tom Walker
Building a Business
Not All Clients Are Good for Business. Here’s How to Find the Ones Who Are.
Customers who don't value your work appropriately are a financial and emotional drain.
Thought Leaders
A Disastrous Project and Screaming Client Are Inevitable
Great leaders learn from everything, and a project gone wrong is no exception. Here's a process for doing just that.
Thought Leaders
4 Types of Clients Your Growing Business Can’t Afford to Work With
It may seem counter-intuitive, but firing certain types of paying customers could actually help your company grow.
By Mike Kalis
Building a Business
How to Deal With 4 Types of Impossible Clients
Just because a client is difficult doesn't mean you can't keep him or her happy.
By Matt Keener
Building a Business
Finding Your Soul While Hunting ‘Whales’
Will you become Ahab, or thrive, when that great big, dreamed-of client comes calling?
Building a Business
How to Finesse Your Relationship With the 10 Types of Clients Everyone Gets
No matter how well you know you business, you have to know people to succeed.
Building a Business
3 Lessons for Handling Challenging Clients
Sometimes, the best strategy is to say no, and mean it.
Building a Business
4 Times You Need to Say Goodbye to a Client
Nobody likes a break up, but sometimes it's the best thing to do for your business.
Thought Leaders
7 Telltale Signs It’s Time to Fire a Client
Some clients simply aren't worth the money they are paying.
By Renée Warren
Building a Business
10 People Who Will Destroy Your Business
Be wary of those who have flash or cash but not your best interests in mind.
Thought Leaders
5 Tried and True Ways to Calm Down a Difficult Client
You can't make everyone happy all the time but you can always listen and offer solutions.
Marketing
7 Strategies to Succeed With That Demanding, Difficult Customer
Understand how to deflect and bypass a client's anger to meet your goals.
Building a Business
Not in the Mood to Battle Corporate Customer Service? Get a Jerk to Do It For You.
If you're a jerk looking for work, the former head of Reddit just might have a job for you. Nice guys need not apply.
Marketing
‘Opportunity Cost’ Sounds Abstract But It Costs Your Business Real Money
Clients who don't value your time keep you from those who do. There are polite ways to set them straight.
By Sam Madden
Building a Business
The Essential Script for Releasing a Client
It's awkward, but knowing how to say adieu to a problem customer can make all the difference.
By Kate Swoboda
Building a Business
4 Scenarios That May Prompt You to Divorce a Client
Should you stay or should you go? Here's how to tell whether you should keep working with that client.
By Kate Swoboda