Loyalty

Growing a Business

Successful Brands Use These 4 Radical Practices to Attract Loyal Customers

If you're ready to foster true customer loyalty and propel sustainable growth, it's time to embrace radical transparency across your organization.

Employee Experience & Recruiting

The 3 Keys Needed to Improve Your Employee Loyalty and Retention

Listening and acting with intention and transparency can drive a truly happy workplace.

Leadership

This 4-Step Secret is Key to Exceptional Customer Service — And it Requires A Lot More Than Just Smiles

Exceptional customer service depends on more than smiling, empathetic employees (though they're vitally important as well!). It also requires customer service standards and customer experience systems.

Leadership

Empathy is the Ultimate Customer Service Secret. Here are 3 Empathy Essentials You Need in Your Competitive Arsenal

Empathy can be learned, and these three empathy essentials are a great place to start.

Leadership

Don't Get Defensive — Avoid These 7 Phrases When Talking With an Angry Person

Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.

Business News

How to Tell Your Bullying Client to Politely (and Professionally) Get Lost

Succumbing to a client's unreasonable demands and tantrums is an easy mistake for business owners to make.

Leadership

6 Things to Do When a Client Loses Interest in Your Work

It happens to every freelancer at some point. A client changed focus or found someone whose work they like more.

Franchise

He Moved From Pakistan at 18 and Got a Job at KFC. Three Decades Later He Owns a KFC, Taco Bell, Pizza Hut and More.

Shawn Shariff has operated every one of Yum! Brands flagship brands in Southern California.

Living

An Inspiring Discussion With Simon Sinek About Learning Your 'Why'

You will never figure out "how'' until you are clear on "why."

Technology

Technology for Gamification of Customer Engagement in Offline World

Many companies are seeing very positive results after using gamification for customer engagement

Leadership

Your Team Will Only Be as Loyal to You as You Are to Them

Make your people your top priority.

Thought Leaders

5 Life Lessons Essential for Business Success

Step outside of your comfort zone, and never forget where you came from.

Leadership

Is Your Loyalty to Your Employees Hurting Your Company?

Loyalty is a fine quality unless it is killing your business.

Growth Strategies

This Company Helps in Bringing Back Customers to Your Website

India's top e-commerce companies like Myntra and Koovs are being helped by Sociomantic

Career

How to Think About Job 'Loyalty' When You're an Independent Worker

Showing loyalty makes the difference for you between surviving and thriving.