Loyalty
Empathy is the Ultimate Customer Service Secret. Here are 3 Empathy Essentials You Need in Your Competitive Arsenal
Empathy can be learned, and these three empathy essentials are a great place to start.
Don't Get Defensive — Avoid These 7 Phrases When Talking With an Angry Person
Customer service training in this exclusive article on how to avoid defensive language—and what to replace it with when talking with a customer.
How to Tell Your Bullying Client to Politely (and Professionally) Get Lost
Succumbing to a client's unreasonable demands and tantrums is an easy mistake for business owners to make.
6 Things to Do When a Client Loses Interest in Your Work
It happens to every freelancer at some point. A client changed focus or found someone whose work they like more.
He Moved From Pakistan at 18 and Got a Job at KFC. Three Decades Later He Owns a KFC, Taco Bell, Pizza Hut and More.
Shawn Shariff has operated every one of Yum! Brands flagship brands in Southern California.
An Inspiring Discussion With Simon Sinek About Learning Your 'Why'
You will never figure out "how'' until you are clear on "why."
Technology for Gamification of Customer Engagement in Offline World
Many companies are seeing very positive results after using gamification for customer engagement
Your Team Will Only Be as Loyal to You as You Are to Them
Make your people your top priority.
5 Life Lessons Essential for Business Success
Step outside of your comfort zone, and never forget where you came from.
Is Your Loyalty to Your Employees Hurting Your Company?
Loyalty is a fine quality unless it is killing your business.
This Company Helps in Bringing Back Customers to Your Website
India's top e-commerce companies like Myntra and Koovs are being helped by Sociomantic
How to Think About Job 'Loyalty' When You're an Independent Worker
Showing loyalty makes the difference for you between surviving and thriving.
Twitter Didn't Have to Ban a User for Posting an Olympic GIF, But It Did Anyway
The social network acted in the International Olympic Committee's and NBC's interests at the expense of a dedicated user.
From Washing Cars to Running a Multi-Million Dollar Empire
The first female to own a Ford dealership taught her children the secrets to sustaining success.
Are You Looking to Make a Sale or Create a Customer?
Put sales on the backburner, and focus on increasing your customer lifetime value.