Microsoft Says 11-Hour Azure Outage Was Caused by System Update
Microsoft’s cloud-based platform, Azure, experienced an outage beginning yesterday at approximately 5 p.m. PT that lasted 11 hours. The problem affected customers worldwide and impacted both third-party programs hosted on the platform such as Azure Storage, Virtual Machines, and Visual Studio as well as some of Microsoft’s own products, including the Windows Store and Xbox Live.
In a statement on the Azure blog, corporate vice president Jason Zander apologized for the outage, saying it was due to a performance update to Azure. “The net result was an inability for the front ends to take on further traffic, which in turn caused other services built on top to experience issues,” he wrote. A root cause analysis (RCA) was also posted on the blog, so customers could see exactly what the issues were and what caused them.
As Slashdot points out, the incident comes at a bad time for Microsoft, which has been recently focusing its attention on Azure in an effort to compete with the cloud platforms offered by Amazon, IBM, and Google.
While Microsoft’s apology post outlines what went wrong and why it won’t happen again, commenters were outraged. Some criticized the company’s inaccurate status dashboard, which allegedly said the platform was working when it wasn’t. Others said the outage resulted in lost business and damaged reputation.
The incident underscores concerns about cloud services as a whole, as competing products such as Amazon Web Services (AWS) have also suffered outages. Last year, AWS suffered outages that took down Vine, Instagram and Amazon.com.
Entrepreneur Editors' Picks
Formerly Enslaved Black Man Nearest Green Taught Jack Daniel Everything He Knew About Whiskey. Today, the Founder of Uncle Nearest Premium Whiskey Celebrates His Legacy.
Leadership Lessons From the Exclusive Creativity School That 'Packs 5 Years Learning Into 5 Days'
3 Expert-Backed Strategies for Staying Calm in Times of Confrontation
The CEO of Wayfair Has Helped Revolutionize Digital Shopping for 20 Years. Here's How He Handles Rocky Economic Conditions.
This Founder Went to Prison When He Was 15 Years Old. That's Where He Came Up With the Idea for a Company Now Backed By John Legend.
3 Signs You're Letting Pride Get in the Way of Being Successful
Chip and Joanna Gaines and Shonda Rhimes Found Incredible Success By Using This One Entrepreneurial Strategy. Here's How You Can Too.