5 Questions to Ask Before Hiring a Software Development Team

These questions will help you choose the right software development firm for you and also ensure there are absolutely no negative surprises for you when the time comes for delivery
5 Questions to Ask Before Hiring a Software Development Team
Image credit: graphicstock
CEO of Binaryfolks Pvt. Ltd.
6 min read
Opinions expressed by Entrepreneur contributors are their own.

You're reading Entrepreneur India, an international franchise of Entrepreneur Media.

Whether a business has just started out or is soaring high into the sky, software is a critical part of any business. And rest assured, if you want to run a successful business and compete with the data-driven digital world, you need software. If you have the required resources for software development, well and good. If not, you first have to choose a software development team with the sole aim of developing software that meets your business needs.

Unfortunately, things often do go wrong when it’s software development. Schedule and costs overrun due to lack of due diligence, incorrect assessment of the software company and poor selection process.

There is a saying that, coming across a black swan event in software development is inevitable, but it necessarily doesn’t need to be that way. One very straightforward way to make sure this doesn’t happen is to spend some time up front to assess the software development firms before the start of the project itself. Discuss the project requirements in details and make sure that the software development firm attempts at understanding the full scope and deliverable of the project and also that the stated goals need to be met within the specified time and cost.

It’s really easy and convenient to jump into business with the one who seems to promise to give you the world, it’s better that you do your due diligence first and ask them these 5 questions, so that you know that the firm that will gladly take your money, will also deliver at par results.

[1] What Similar work did you do previously?

Past performance to a large extent predicts future results and you can also get an overall idea about the skill level of your potential software firm by looking at their experience. Go through the case studies and project demo videos to gain comprehensive knowledge. This will make you more confident that their expertise matches with the needs of your project.

Also, when you work with a firm that has expertise in your industry, it will be easier for them to comprehend what problems your software will solve. If they have worked with the same technology and features, it helps them to find easy solutions if they run into some problems during development.

[2] Would you mind if I talk to some of your previous and current clients over a quick call?

References matters. The most credible source of information that you can get regarding your potential software development firm is from their satisfied and dissatisfied customers. Start with taking a look at directory sites like Clutch.co and Good firms to get an idea of how well your potential software firm has performed in the past.

Ask directly if you can speak to some present and past clients. This will form a more impartial outlook for you and result in better judgment. When you get client references, talk to them about the quality of work, project management, cost and also ask them if they feel there are any areas that they think the software company you will hire has the potential to improve. This will also help build your trust and credibility with them.

[3] Can you discuss the approach that you take w.r.t software development in details?

Ask your potential software development company what approach they normally take when it comes to software development and what they do differently to avoid the “Black Swan” situation. This will help you get an idea about how they operate and as you are expected to do your due diligence, it will also help you decide if they are the right fit for your project.

The first and foremost step for the company should be Requirement Gathering so that the project has no grey areas. Both parties discussing the business requirements in details and documenting it reduces the probability of “understanding gaps” and also makes sure that that the potential team has complete knowledge of the requirements, issues, timeline, and budget and can deliver on those terms.

Avoid teams that know only to nod their heads and repeat “yes sir” for every ask without deciding what’s genuinely good for the project. Remember success and failure of your software projects primarily depends on the approach that your software company takes. BinaryFolks approach to development is clearly outlined on our website.

[4] How Will You Keep Me Updated on Progress?  

Communication is what matters the most when it comes to software development. If you hire a local team, chances are you meet them once a week or maybe once a month! If you are outsourcing, chances are you never sit face-to-face with your team. It is of utmost importance to ensure that the communication remains seamless and you are completely aware of what is going on in your project, whether it’s development or design or testing!

Software development is an iterative process and the potential firm should assign you a dedicated project manager who will be your single point of contact and is expected to have a complete 360-degree idea of the project and should ensure that you get timely updates (emails or video updates)without you having to constantly knock on their door.

If you are outsourcing make sure that the project manager is at least fluent in English and is experienced in working on many projects where the clients are located in completely different time zones.

[5] Will you maintain my project after launch and Do I Own the Code?

This is important. When the software is developed and handed over, the work is yet not done. The software firm, from time to time, will need to release new updates, fix bugs and add features and functionality to streamline business operations, remove outdated functions etc. Maintaining software is equally important as developing it.

Ask your potential team about the structure of maintenance and support they provide and how much they charge for that. Look for a structure that works for both of you to ensure that the software is maintained properly.

-: Final words:-

Ask questions! A healthy round of questions shows that you care about the development and you are engaged and excited about it. Treat the project like your baby. The above set of questions will help you choose the right software development firm for you and also ensure there are absolutely no negative surprises for you when the time comes for delivery. If there are other questions that you think will be useful in searching for the best fit, please share them in the comment section below.

More from Entrepreneur

Get heaping discounts to books you love delivered straight to your inbox. We’ll feature a different book each week and share exclusive deals you won’t find anywhere else.
Jumpstart Your Business. Entrepreneur Insider is your all-access pass to the skills, experts, and network you need to get your business off the ground—or take it to the next level.
Are you paying too much for business insurance? Do you have critical gaps in your coverage? Trust Entrepreneur to help you find out.

Latest on Entrepreneur