Anil Punjabi

Anil Punjabi

Guest Writer
Director, Ar-Es Travels
Anil Punjabi is Director, Ar-Es Travels, Kolkata. He is also chairman, eastern region, Travel Agents Federation of India; and head, tourism, Bengal Chamber of Commerce.

More From Anil Punjabi

Customer Engagement

How to Ensure You Never Have an Angry Customer

Here are four customer management tips in the services sector to ensure there are more handshakes and smiles rather than angry online rants.
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