Anil Punjabi
Director, Ar-Es Travels
Anil Punjabi is Director, Ar-Es Travels, Kolkata. He is also chairman, eastern region, Travel Agents Federation of India; and head, tourism, Bengal Chamber of Commerce.
Customer Engagement
How to Ensure You Never Have an Angry Customer
Here are four customer management tips in the services sector to ensure there are more handshakes and smiles rather than angry online rants.
