Writing
Why I Stopped Using 'Actually' and 'But' In My Customer Service Emails
Some words can detract from your message. Avoid them if you want to achieve more powerful and pointed communication.
Carolyn Kopprasch
Chief Happiness Officer
Carolyn is "Chief Happiness Officer" at Buffer, where the happiness team serves Buffer's customers and helps information flow back to the Product team. She doesn't believe in "scaling" support and instead is constantly learning how to make every conversation unique.
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