Emily Washcovick: Page 11
Bio
As Yelp’s Small Business Expert, Emily is meticulously focused on helping local business owners succeed and grow. Her expertise lies in customer engagement, reputation management, and all things digital marketing. Through speaking engagements and thought leadership, Emily shares industry insights that entrepreneurs in any business category can leverage for the growth and well-being of their businesses. She is also the host of Behind the Review, a podcast from Yelp and Entrepreneur Media, where each episode features conversations with a business owner and a reviewer about the story and lessons behind their interactions.
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Latest: Page 11
Consistencia que hace que los clientes regresen
El propietario de Brick 3 Pizza, Demetri, comparte el secreto detrás de preparar la comida que sus clientes quieran comer 6 días a la semana y administrar un personal que les da la bienvenida a los clientes como si fueran de la familia.
Mastering the Art of Customer Service
Vadim Nayman, owner of Bagel Master, shares how he believes he can solve any problem without saying no to his customers. He also shares the inside scoop on using social media to stay top of mind.
Dominar el arte del servicio al cliente
Vadim Nayman, propietario de Bagel Master, comparte cómo cree que puede resolver cualquier problema sin decir que no a sus clientes. También comparte información privilegiada sobre el uso de las redes sociales para mantenerse en la mente.
Using Reviews to Unlock Your Competitive Advantage
Jeff Toiste, author, consultant and trainer, shares ways that business owners can glean insights and learnings from their online reviews, as well as best practices for responding and engaging with reviews.
Uso de reseñas para desbloquear su ventaja competitiva
Jeff Toiste, autor, consultor y capacitador, comparte formas en que los propietarios de negocios pueden obtener conocimientos y aprendizajes de sus reseñas en línea, así como las mejores prácticas para responder e interactuar con las reseñas.
Creating the Perfect Pizza Experience
Perfect Pizza's Tashia Robinson shares the elements-consistency, customer service, and community- that make her franchise a success.
