About Fang Cheng
Fang Cheng is the CEO and co-founder of Linc Global, a customer care automation platform that helps brands differentiate themselves with automated services and experiences across the channels shoppers prefer.
More From Fang Cheng
Customer Loyalty
The New Strategy for Lifetime Loyalty: Balancing 'Products' and 'Services'
Take a page from these successful brands and balance products and services to create a compelling brand experience. Your customers will thank you with their loyalty.