More From Gero Decker
Focusing on process excellence is essential to performance, but it also has the potential to shift the central vision of a company away from the customer. Read how you can simultaneously achieve process excellence and customer satisfaction.
For many disruptors, finding the right time to transition into the next period of growth while keeping up with - and scaling - their offering is a significant challenge. This is where business process management (BPM) comes in.
Despite the finance sector's rapid rate of change, the cost of non-compliance is colossal, and there's no question that financial institutions need to change their relationship with compliance
Businesses today are not reaping the benefits of what we call 'process mining', instead relying on human instinct as a metric of process efficiency
A network is a blunt instrument if those within it can only make plans, but are unable to take action
When business leaders aren't prepared for uncertainty in overall markets, employees become uncertain about their future
Imagine a future in which industry transformational shifts aren't seen as ruinous, but opportunities for employee engagement
Your culture needs to be customer-first, but more importantly, it needs to be action oriented