About Jason Maynard
Jason Maynard is the vice president and general manager Guide & Data Products at Zendesk. He heads up Zendesk's analytics and machine learning teams that build products that improve customer relationships using data.
More From Jason Maynard
"Brand voice" is an important concept for maintaining message consistency but it is not more important than your customers.
You aren't likely to be replaced by artificial intelligence but you could be replaced by somebody who does the job better using artificial intelligence.