President & CEO, In the Chat Communications Inc.
John Huehn is founder and CEO of In the Chat, a social media sales and customer service company. John established In the Chat to deliver the next generation of customer service and help companies better serve their customers through social media. He has published an ebook on generating leads and closing sales using social media.
Social media is a boon for engaging new customers and keeping current ones happy, but only after a company has considered three fundamental questions.