KT Prasad

KT Prasad

Country Sales Director, Zendesk India

KT Prasad is the Country Sales Director for Zendesk, India. Since joining the Indian office of the San Francisco based SaaS Company in September 2016, he has been responsible for Business growth with a focus on helping customers transform their customer service into meaningful customer engagement with beautifully simple solutions.

He has a Bachelor of Engineering (Mechanical) degree from the Karnatak University and over 20 years of management experience in some of the top companies from the software and services industry. Prior to joining Zendesk, KT was the General Manager with Hewlett-Packard Enterprise responsible for Microsoft Business Applications, Asia Pacific and Japan. He was in charge of delivering Microsoft based business applications such as Dynamics CRM and Dynamics Axapta and leading HPE’s Enterprise Cloud Solutions strategy for Microsoft applications. Prior to HPE, KT spent time with Adea, PSI Data Systems and Agilisys (formerly known as netdecisions) where he played various leadership roles.

In every role that he has held, his basic objectives have been; driving customer satisfaction, improving integration across business units and addressing the unique technology needs of customers.                                                                     

 

                                            
CSAT And The Art Of Keeping Customers Happy
Customer Satisfaction

CSAT And The Art Of Keeping Customers Happy

CSAT or Customer Satisfaction is a method to evaluate the satisfaction quotient of a customer after every transaction.
Poor Customer Service - Industry Norm or Business Fatigue
Customer Service

Poor Customer Service - Industry Norm or Business Fatigue

Today easy-to-use and extremely convenient customer service tools are on offer, which even agents without typing qualifications could use
OK

This website uses cookies to allow us to see how our website and related online services are being used. By continuing to use this website, you consent to our cookie collection. More information about how we collect cookies is found here.