About Michiel Gaasterland
Michiel Gaasterland is the marketing director behind ROBIN, the all-in-one customer service solution for web stores. Gaasterland has been in the marketing industry for nearly 20 years, founded his own startup, and actively helped other fast-growth companies achieve global success. Gaining more recognition as the customer service man, he was pivotal in publishing The Definitive Guide to Customer Service for Online Stores.
More From Michiel Gaasterland
Customer Service
The Secret to Winning the Customer Service Battle in Ecommerce
To be successful in today's online marketplace, web stores need to focus on delivering the full customer experience.