Michiel Gaasterland

Michiel Gaasterland is the marketing director behind ROBIN, the all-in-one customer service solution for web stores. Gaasterland has been in the marketing industry for nearly 20 years, founded his own startup, and actively helped other fast-growth companies achieve global success. Gaining more recognition as the customer service man, he was pivotal in publishing The Definitive Guide to Customer Service for Online Stores.

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The Secret to Winning the Customer Service Battle in Ecommerce

To be successful in today's online marketplace, web stores need to focus on delivering the full customer experience.

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