Nick Francis

Co-Founder, Help Scout

Nick Francis is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. Francis lives and breathes product design, customer experience and building a thoughtful, thriving company.

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Growing a Business

If You Want Your Business to Win in the Long-Term, Don't Take Shortcuts

Are you willing to invest time and money in things that won't pay off for a year or more?

Business News

How to Attract Top Talent for Your Virtual Team

Attracting top talent is your greatest strength as a company-especially as a remote culture.

Business News

Are 'Unicorns' Made to Last?

We're in a cycle that celebrates and rewards growth at almost any cost, but that doesn't mean it's the right approach.

Business News

Never Lose Your Overachiever Culture

It might seem counterintuitive, but self-imposed limitations can unlock magic when applied properly to a team, a product or the business as a whole.

Business News

Hard-Earned Lessons From Building a Remote Culture

While the benefits of working on a remote team can be tremendous, being successful requires radical commitment from your team's leadership.

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