Nick Francis

Nick Francis

Guest Writer
Co-Founder, Help Scout

About Nick Francis

Nick Francis is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. Francis lives and breathes product design, customer experience and building a thoughtful, thriving company.

More From Nick Francis

Growth Strategies

If You Want Your Business to Win in the Long-Term, Don't Take Shortcuts

Are you willing to invest time and money in things that won't pay off for a year or more?
Remote Workers

How to Attract Top Talent for Your Virtual Team

Attracting top talent is your greatest strength as a company-especially as a remote culture.
Growth Strategies

Are 'Unicorns' Made to Last?

We're in a cycle that celebrates and rewards growth at almost any cost, but that doesn't mean it's the right approach.
Motivation

Never Lose Your Overachiever Culture

It might seem counterintuitive, but self-imposed limitations can unlock magic when applied properly to a team, a product or the business as a whole.
Managing Remote Teams

Hard-Earned Lessons From Building a Remote Culture

While the benefits of working on a remote team can be tremendous, being successful requires radical commitment from your team's leadership.