About Nick Francis
Nick Francis is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. Francis lives and breathes product design, customer experience and building a thoughtful, thriving company.
More From Nick Francis
Are you willing to invest time and money in things that won't pay off for a year or more?
Attracting top talent is your greatest strength as a company-especially as a remote culture.
We're in a cycle that celebrates and rewards growth at almost any cost, but that doesn't mean it's the right approach.
It might seem counterintuitive, but self-imposed limitations can unlock magic when applied properly to a team, a product or the business as a whole.
Managing Remote Teams
While the benefits of working on a remote team can be tremendous, being successful requires radical commitment from your team's leadership.