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Nick Francis

Nick Francis

Guest Writer / Co-Founder, Help Scout
Nick Francis is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. Francis lives and breathes product design, customer experience and building a thoughtful, thriving company.

More From Nick Francis

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Attracting top talent is your greatest strength as a company-especially as a remote culture.
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Are 'Unicorns' Made to Last?

We're in a cycle that celebrates and rewards growth at almost any cost, but that doesn't mean it's the right approach.
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Never Lose Your Overachiever Culture

It might seem counterintuitive, but self-imposed limitations can unlock magic when applied properly to a team, a product or the business as a whole.
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Hard-Earned Lessons From Building a Remote Culture

While the benefits of working on a remote team can be tremendous, being successful requires radical commitment from your team's leadership.