About Nick Francis
Nick Francis is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. Francis lives and breathes product design, customer experience and building a thoughtful, thriving company.
More From Nick Francis
Growth Strategies
If You Want Your Business to Win in the Long-Term, Don't Take Shortcuts
Are you willing to invest time and money in things that won't pay off for a year or more?
Remote Workers
How to Attract Top Talent for Your Virtual Team
Attracting top talent is your greatest strength as a company-especially as a remote culture.
Growth Strategies
Are 'Unicorns' Made to Last?
We're in a cycle that celebrates and rewards growth at almost any cost, but that doesn't mean it's the right approach.
Cultivating Emotional Intelligence
Never Lose Your Overachiever Culture
It might seem counterintuitive, but self-imposed limitations can unlock magic when applied properly to a team, a product or the business as a whole.
Managing Remote Teams
Hard-Earned Lessons From Building a Remote Culture
While the benefits of working on a remote team can be tremendous, being successful requires radical commitment from your team's leadership.