Nick Francis

Nick Francis

Co-Founder, Help Scout

Nick Francis is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. Francis lives and breathes product design, customer experience and building a thoughtful, thriving company.

https://www.helpscout.net/

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Growth Strategies

If You Want Your Business to Win in the Long-Term, Don't Take Shortcuts

Are you willing to invest time and money in things that won't pay off for a year or more?

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Remote Workers

How to Attract Top Talent for Your Virtual Team

Attracting top talent is your greatest strength as a company-especially as a remote culture.

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Growth Strategies

Are 'Unicorns' Made to Last?

We're in a cycle that celebrates and rewards growth at almost any cost, but that doesn't mean it's the right approach.

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Motivation

Never Lose Your Overachiever Culture

It might seem counterintuitive, but self-imposed limitations can unlock magic when applied properly to a team, a product or the business as a whole.

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Managing Remote Teams

Hard-Earned Lessons From Building a Remote Culture

While the benefits of working on a remote team can be tremendous, being successful requires radical commitment from your team's leadership.

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