About Nick Francis
Nick Francis is co-founder and CEO of Help Scout, where he is on a mission to make every customer service interaction a more human one. Francis lives and breathes product design, customer experience and building a thoughtful, thriving company.
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Are you willing to invest time and money in things that won't pay off for a year or more?
Managing Remote Teams
While the benefits of working on a remote team can be tremendous, being successful requires radical commitment from your team's leadership.