Phil Geldart

Phil Geldart

Guest Writer
Founder and Chief Executive Officer

About Phil Geldart

Phil Geldart, founder and CEO at Eagle’s Flight, is a recognized authority in the areas of transforming organizational culture and leadership development. He pioneered experiential learning in the training and development industry and has created numerous experiential learning programs. He is an author of seven books and has another set to publish in early 2020 about customer-centricity and the customer experience. Prior to his current leadership role at Eagle's Flight, he was an executive with Nestle Canada. 

More From Phil Geldart

Leadership

Is Poor Customer Experience Person-Related or Policy-Related?

Odds are, it's a bit of both, but there are ways to change course.
Success

Does Your Company Culture Lead to Happy Customers?

There is a direct correlation between customer happiness and employee happiness.
Leadership

How to Empower Your Employees to Be More Customer-Centric

A five-step plan for ensuring teams take the reins on consumer relationships.
Growth Strategies

The Moving Target of Customer Expectations

As consumer needs and wants evolve, so must your business.
Growth Strategies

Customer-Centricity Is the Key to a Competitive Advantage

If you want your business to stand out, prioritize the consumer experience.
Managing Teams

How to Build a High-Performance Team

These seven components that make up a standard for excellence of performance for a world-class team.
Leadership

Is Anybody Listening? Strategies to Help Business Leaders Tune In for Improved Efficiency

The "messages" we send are very often much more powerful than the words we use to communicate.
Training

3 Reasons That Experiential Learning Boosts Performance

When training incorporates doing it will create more engagement and result in a greater impact on the business.

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