Steven van Belleghem

Tesla boasts an impressive net promoter score (NPS) of 96, and they have a truly dedicated following of brand advocates.

Each and every company is, of course, different, but there are some essential ingredients that, if executed well, combine to create a level of service that customers will truly love.

​​​​​​​One of the major challenges businesses around the world will face over the next decade is the "war for talent," and there is a lot to learn from Netflix on that front.