Steven van Belleghem
Speaker and author
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Six Lessons In Customer Experience You Can Learn From Tesla
Tesla boasts an impressive net promoter score (NPS) of 96, and they have a truly dedicated following of brand advocates.
Six Customer Experience Lessons You Can Learn From Netflix
One of the major challenges businesses around the world will face over the next decade is the "war for talent," and there is a lot to learn from Netflix on that front.