Susan Ganeshan

CMO of Clarabridge

Public Relations

4 Tips for Handling a Delta-Sized Customer Experience Debacle

Learn from Delta's crisis communications strategy.

2016-09-12 19:30:00

Customer Service

Good, Bad and Just Ugly Customer Service Trends

If your company isn't focused on the customer experience then you're losing customers.

2016-08-02 18:00:00

Customer Service

Why Established Companies Are Embracing an Amazon-Like Culture

Con Ed was founded in 1823, but it's making sure it can compete with newer companies born in the digital age.

2016-06-02 21:30:00

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Susan Ganeshan

4 Tips for Handling a Delta-Sized Customer Experience Debacle

Good, Bad and Just Ugly Customer Service Trends

Why Established Companies Are Embracing an Amazon-Like Culture

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