Susan Ganeshan

Guest Writer
CMO of Clarabridge

More From Susan Ganeshan

Public Relations

4 Tips for Handling a Delta-Sized Customer Experience Debacle

Learn from Delta's crisis communications strategy.
Customer Service

Good, Bad and Just Ugly Customer Service Trends

If your company isn't focused on the customer experience then you're losing customers.
Customer Service

Why Established Companies Are Embracing an Amazon-Like Culture

Con Ed was founded in 1823, but it's making sure it can compete with newer companies born in the digital age.