Susan Ganeshan

Guest Writer / CMO of Clarabridge

More From Susan Ganeshan

4 Tips for Handling a Delta-Sized Customer Experience Debacle
Public Relations

4 Tips for Handling a Delta-Sized Customer Experience Debacle

Learn from Delta's crisis communications strategy.
Susan Ganeshan
6 min read
Good, Bad and Just Ugly Customer Service Trends
Customer Service

Good, Bad and Just Ugly Customer Service Trends

If your company isn't focused on the customer experience then you're losing customers.
Susan Ganeshan
6 min read
Why Established Companies Are Embracing an Amazon-Like Culture
Customer Service

Why Established Companies Are Embracing an Amazon-Like Culture

Con Ed was founded in 1823, but it's making sure it can compete with newer companies born in the digital age.
Susan Ganeshan
5 min read
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