Susan Ganeshan

CMO of Clarabridge
4 Tips for Handling a Delta-Sized Customer Experience Debacle
Public Relations

4 Tips for Handling a Delta-Sized Customer Experience Debacle

Learn from Delta's crisis communications strategy.
Good, Bad and Just Ugly Customer Service Trends
Customer Experience

Good, Bad and Just Ugly Customer Service Trends

If your company isn't focused on the customer experience then you're losing customers.
Why Established Companies Are Embracing an Amazon-Like Culture
Customer Experience

Why Established Companies Are Embracing an Amazon-Like Culture

Con Ed was founded in 1823, but it's making sure it can compete with newer companies born in the digital age.