Sydney Barrows

Sydney Biddle Barrows is a New York based business consultant and recognized expert on the customer experience. You can find out more about her coaching programs, consulting practice and her newest book, Uncensored Sales Strategies, at http://www.sydneybarrows.com.

Follow Sydney Barrows on Social

Latest

Four Ways to Improve Customer Service

Follow these top tips to give customers exactly what they want.

The Three Top Sales Promo Mistakes

Use these tips to avoid the most common traps that can kill your sales.

Meet--or Exceed--Your Customers' Expectations

Reap the rewards of customer loyalty by proving you're reliable and dependable.

Six Ways to Create a Memorable Customer Experience

The devil is in the details--are you paying attention to the 'little things?'

What's in It for Me?

Five steps to creating a customer-focused experience that will set you apart from the crowd.

Model the 'Puppy-Dog Close' Technique

Letting customers take your product home on a trial basis may clinch the sale.

Time to Audit Your Image

It's all in the details--from the friendliness of reception to your office decor.

Does Your Business Need a Retrofit?

Markets always change, so reinvent to keep up with demand.

Want the Sale? Offer a 'Test Drive'

Give customers a chance to fall in love by offering samples or demonstrations.

Prioritize the Customer Experience

Communicate your company standards clearly or your employees might make their own.

Provide Can-Do Customer Service

Let this anecdote serve as a reminder; the customers' experience is paramount.

More Authors You Might Like

Subscribe to our Newsletter

The latest news, articles, and resources sent to your inbox.

I understand that the data I am submitting will be used to provide me with the above-described products and/or services and communications in connection therewith.

Read our privacy policy for more information.

Copyright © 2022 Entrepreneur Media, Inc. All rights reserved.

Entrepreneur® and its related marks are registered trademarks of Entrepreneur Media Inc.