Partner at Freshstone Consulting
Tanvir Haque is a Partner at Freshstone Consulting. He thrives on developing customer-centric business relationships, and focuses on revolutionising customer experience and driving companies' digital transformation plans. With a career spanning back more than 20 years, Haque’s experience has been gathered in professional services, banking, and telecommunications, having worked with PwC in Sydney, Andersen in Sydney and London, and Standard Chartered Bank in London. He relocated to Dubai in 2008 and spent a number of years advising and consulting international businesses on how to drive growth before joining Lifecare in 2015. He graduated with a Bachelor of Commerce degree from the Australian National University in his home town of Canberra and is a qualified Chartered Accountant and a member of Chartered Accountants Australia and New Zealand.
In acknowledging these five decision-making traps you will give yourself the best chance possible for making good ones.
What your company can do to bridge that gap and avoid complaints about poor customer service.
Put simply, engagement is a measure of your employees' conscientiousness and emotional connection to your organization: engaged employees care about their work and how it supports your business objectives and mission.
If you want to get and keep customers, you need to be interacting with them and building relationships on a one-to-one level.
When you stand up in front of a classroom and impart knowledge, you have genuine power, and that's why educators can make a real difference to the future success of their students.