Niraj Ranjan Rout

Co-Founder and CEO, Hiver

Niraj Ranjan Rout is Co-founder & CEO of Hiver, a Gmail-centric customer service solution. Hiver has over 1,500 customers across 30 countries, including the likes of Hubspot, Harvard University, Vacasa, Airbnb, Pinterest and Shutterstock among others. An alumnus of IIT Kharagpur, Niraj completed his B. Tech in Electronics and Communications and went on to work with the Electronic Design Automation firm Mentor Graphics for five years. He took his first entrepreneurial plunge along with Nitesh Nandy when they started Mobicules, an app and web development company.


Growth Strategies

An Entrepreneur's Guide To Scaling Up the Customer Service Experience

The pandemic and the need for social distancing has impacted our everyday interactions and made consumers search for digital equivalents of nearly everything


Mistakes First-Time Founders Make

There are a set of things that most of us almost consistently get wrong, or don't do enough of

Growth Strategies

A Short Guide To Delivering Great Customer Service During a Pandemic

Delivering support during these challenging times-while working remotely-is only one piece of the puzzle. The bigger challenge would be to genuinely help customers when they're hit by a huge business slowdown

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