Niraj Ranjan Rout
Co-Founder and CEO, Hiver
Niraj Ranjan Rout is Co-founder & CEO of Hiver, a Gmail-centric customer service solution. Hiver has over 1,500 customers across 30 countries, including the likes of Hubspot, Harvard University, Vacasa, Airbnb, Pinterest and Shutterstock among others. An alumnus of IIT Kharagpur, Niraj completed his B. Tech in Electronics and Communications and went on to work with the Electronic Design Automation firm Mentor Graphics for five years. He took his first entrepreneurial plunge along with Nitesh Nandy when they started Mobicules, an app and web development company.
The pandemic and the need for social distancing has impacted our everyday interactions and made consumers search for digital equivalents of nearly everything
There are a set of things that most of us almost consistently get wrong, or don't do enough of
Delivering support during these challenging times-while working remotely-is only one piece of the puzzle. The bigger challenge would be to genuinely help customers when they're hit by a huge business slowdown